Medical Records Clerk

Job description

The Medical Records/Release of Information Team interprets and responds to requests for protected health information.

- Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties.

- Adheres to Company policy as well as state and federal regulatory guidelines surrounding the release of protected health information.

Medical Records/ROI Specialist Job Duties:

• Fulfills release of information requests in an accurate and detail-oriented manner within timeframes established by the Company.
• Maintains medical records operations by following policies and procedures; reporting needed changes.
• Processes medical records requests from patients, attorneys, physician's offices, hospitals, disability firms, etc.
• Prepares invoices and collects payment for medical records requests (if applicable)
• Initiates medical record by searching master patient index; identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.
• Completes medical record by reviewing information, notifying health care supervisor of record deficiencies.
• Resolves medical record discrepancies by collecting and analyzing information.
• Maintains patient confidence and protects clinical operations by keeping information confidential, following release-of-information protocols.
• Reproduces protected health information using a variety of technologies including photocopiers scanners and facsimiles.
• Performs data entry functions utilizing company tracking application to log monitor and complete requests for information.
• Provides routine service to customers regarding release of information requests and the retrieval and delivery of protected health information and materials on-site at facilities.
• Maintains the stability and reputation of the Company by complying with legal requirements.
• Keeps equipment operational by following manufacturer's instructions and established procedures.
• Conserves resources by using equipment and supplies as needed to accomplish job results.
• Contributes to team effort by accomplishing related results as needed.

Additional Responsibilities: - Process all requests for form completion according to Company policies and procedures. -Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by company policies and procedures. - Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and company policy. - Reproduce the requested information according to established timeframes and in accordance with the authorization and/or legal requirements e.g. subpoena and methodology established by the Company i.e. fax scan photocopy. - Identify the status type for the request for information for walk-in requests, pre-payment requirements, and enter pertinent data into the release of information tracking application. - Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes. - Generate cover letters based on the status type pre-payment notices and invoices and mail information to the requestor. Upon receipt of payment or pre-payment from the requestor finalize the request in the tracking application and process payment according to company policy. - Utilize a variety of computer systems from the facility and company and maintain procedural consistency as delineated by the Company. - Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES: * Ability to communicate and work with doctors, patients, and other team members in a professional manner. * Operating phones, personal computer, software and other IT systems; maintain equipment. * Data entry management, time management, record keeping and documentation of supporting productivity. * Ability to pay close attention to detail, maintain a high level of quality and focus, and to ensure accuracy of reports and data. * Ability to maintain equipment and manage supply and multiple processes.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical records: 1 year (Preferred)

Ability to Commute:

• Lakeland, FL 33813 (Required)

Work Location: In person