Financial Counselor

Description

The Patient Financial Counselor is responsible for determining the amounts due from patients for their procedures and/or surgeries performed by our physicians.  The information will be applied to the appropriate documents that are utilized by other departments. It will be the responsibility of the Patient Financial Counselor to contact the patients, inform them of their financial responsibility and make payment arrangements as necessary according to internal policies.  

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1. Knowledge – The blending of job related education, skills and experience.
2. Quantity – Level of satisfactory output generated in position per unit time.
3. Accuracy – Absence of errors.
4. Judgment – Capacity to make reasonable decisions.
5. Innovation – Imagination and creativity used to better position.
6. Appearance & Habits – Personal habits, grooming, uniform / clothing.
7. Orderliness – Organization of the individual’s work and work area.
8. Courtesy – Respect for feelings of others.  Politeness on the job.
9. Cooperation – Willingness to help others accomplish their objectives.
10. Initiative – Voluntarily starting projects.  Attempting non-routine jobs and tasks.
11. Reliability – Dependability and trustworthiness.
12. Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
13. Stability – Even temperament. Acceptance of unavoidable tension and pressure.
14. Alertness – Ability to quickly understand new information and situations.
15. Professionalism – Professional actions, communications and attitude.
16. Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
17. Observance – Observance of Company policies and procedures.
18. Attendance – Consistent adherence to work schedule.

Job Responsibilities:

1. The Patient Financial Counselor is responsible for determining and collecting the appropriate amounts due from patients for their procedures and surgeries performed by our physicians. 
2. The Financial Counselor is to apply the complete information to the appropriate Calendars in the STT Network system. All payments are to be collected prior to the scheduled surgery or procedure.
3. The Patient Financial Counselor is the final check point to guarantee the patients are scheduled by the procedure schedulers at the appropriate facilities and all patients have their Precert Referenced in Case Management; ensuring the best financial interest of the patient and Spine Team Texas.
4. Other duties and responsibilities may be assigned as necessary by the Business Office Operations Manager.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times.  Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker.  Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!”  All employees must exhibit a spirit of cooperation and positive attitude.  Professionalism is to be maintained at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach.  To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements & Work Environment

Must be able to sit for long periods of time in a well-lit, air conditioned office environment.  Must have ability to lift a minimum of 5 pounds.  Must be able to work under pressure.  Tasks involve no exposure to blood or other potentially infectious materials.

Qualifications

Educational Requirements & Position Qualifications:

1. High School diploma or equivalent is required.
2. Detail oriented and organizational skills.
3. General knowledge of the medical field.
4. Computer experience, typing and ability to operate calculator.
5. Possess the ability to work productively, either independently or with other individuals.
6. Proficient in communicating in the English language both written and verbally.