What are the responsibilities and job description for the Guest Engagement Specialist position at Spinnaker Resorts, Inc.?
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
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JOB DESCRIPTION SUMMARY
The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.
DUTIES AND RESPONSIBILITIES
- Representing sales/marketing at check-in on Saturday and Sunday
- Booking owners and guests at check-in for a timeshare tour with our in house department
- Booking owners and guests via telephone for a timeshare tour with our in house department
- Book owner leads for Bounce Back packages and road shows through face to face interaction and by phone
- Providing concierge services to our owners and guests at check-in and via telephone
- Assisting owners and guests with issues by referring information to engineering and owner services
- Entering all booking data into SPI for generating tour arrival reports
- Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests
- Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
- Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
- Performing other related duties & special projects as requested
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Ability to effectively deal with people and situations
- Ability to communicate effectively, both orally and in writing
- Excellent phone etiquette
- Proficient with Microsoft Office
- Type 30 words per minute
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in Sales/Customer Service
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
