What are the responsibilities and job description for the Owner Services Agent position at Spinnaker Resorts, Inc.?
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click the link below to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
https://spinnakerresorts.com/home/spinnaker-careers/
JOB DESCRIPTION SUMMARY
The Owner Services Representative serves as the main point of contact for assisting timeshare owners, guests and exchangers with all phone and email reservation requests. As the primary point of contact, this position will ensure that the owner and guest experience is the first priority and that your interaction with our owners and guests is critical to the Spinnaker experience. This will be achieved by providing an exceptional guest experience that follows our company’s motto: “It’s a great day at Spinnaker Resorts” and “How may I assist you today?”
**SIGN-ON BONUS: This full-time position is eligible for a $800.00 sign-on bonus after 90 days of good standing employment**
DUTIES AND RESPONSIBILITIES
- Answers all incoming reservation lines.
- Assists owners and rental guests with the reservation process.
- Makes timeshare reservations and banking's for our owners and guests.
- Provide education on how best to ensure the owners utilize their vacation ownership.
- Quotes proper rates for timeshare rental guests.
- Is aware of timeshare unit availability at our Resorts.
- Communicates clearly and precisely with both guests and other departments.
- Is informative and suggestive.
- Accurately processes confirmations for all owners and guests.
- Posts additional charges to guest folios prior to check in.
- Retrieves messages from the reservations voicemail and returns calls based upon standard SLA.
- Responds and fulfills email reservation requests.
- Places outbound calls to owners that have not booked their vacation.
- Assists with association fee collection.
- Verifies all owners’ contact information in SPI for each reservation and updates this information in SPI as needed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or GED.
- Warm, outgoing personality.
- Good Computer skills with MS Office (Word/Excel/Outlook).
- Verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
- Ability to follow oral and written instructions.
OPTIONAL SKILLS A PLUS
- Current or previous work experience in the Hospitality industry.
- Knowledgeable of Timeshare industry.
- Knowledge of certain Timeshare rules and regulations.
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Flexible Work Schedules
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17
