What are the responsibilities and job description for the IT Help Desk Support position at Spino Inc?
Job Title: IT Help Desk Technician
Location (s): Bridgewater, NJ - Onsite
40 hrs per month
Part-Time
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.
Position Responsibilities:
· Research end user issues independently, when needed, and document/develop a solution per company standards
· Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
· Create Exchange rules to address spam/phishing emails as needed.
· Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
· Promptly respond to user requests via ticketing system/phone calls/IM
· Assist users with access/system issues
· Write and update documentation for user reference
Required Qualifications:
· 6 Years experience in a Help Desk role (preferably in a medium or larger company)
· A customer-oriented approach to problem resolution
· Experience supporting Windows and Mac hardware/OSX in a Help Desk environment
· Experience supporting remote users in a distributed environment
· Experience with Jira Service desk or a similar ticketing system
· Experience with Office 365 suite
Job Type: Part-time
Pay: $25.87 - $27.47 per hour
Work Location: In person
Salary : $26 - $27
