What are the responsibilities and job description for the IT Support Specialist position at Spiratex?
IT Support Specialist is responsible for providing technical assistance to users by troubleshooting hardware and software issues, installing new systems, configuring settings, and resolving computer problems by providing support via phone, email, or in-person to diagnose and resolve technical difficulties, ensuring smooth operation of computer systems. The IT Support Specialist will also perform preventative maintenance tasks and stay updated on the latest technology advancements to effectively support users, including security awareness. Candidates must have reliable transportation to travel between both the Spiratex Romulus and Monroe locations to provide support.
Key responsibilities :
- Troubleshooting issues :
Diagnosing and resolving problems related to computer hardware, software, network connectivity, and peripheral equipment like printers and scanners.
Assisting users with technical questions, providing guidance on software usage, and resolving basic system issues.
Set up and configure new computer systems, installing operating systems, and configuring software applications.
Monitoring network performance, identifying potential issues, and resolving network connectivity problems.
Installing and managing software updates and patches.
Creating and maintaining user guides, knowledge base articles, and troubleshooting procedures.
Providing technical assistance remotely through tools like remote desktop applications.
Logging and tracking user issues, prioritizing problems, and escalating complex issues to senior IT staff.
Performing routine checks and regular maintenance on systems and hardware to identify potential issues before they occur.
Providing basic computer training to new employees on software applications and system functionality
Maintain security practices, ensuring systems are secure and users are educated about potential risks.
Secure mobile devices and manage app installations and updates. Troubleshoot common mobile device issues related to connectivity, security, and performance.
Required skills :
Strong understanding of computer hardware, software, and networks.
Proficiency in operating systems like Windows.
Excellent problem-solving and analytical skills.
Knowledge of network security practices, firewalls, and antivirus programs.
Effective communication skills to explain technical concepts to non-technical users.
Ability to prioritize tasks and manage multiple issues simultaneously.
Adapt to and learn evolving new technologies.
Education / Experience level
Associate or bachelor's degree in computer science, information science, computer and information technology,
3 – 5 years’ experience
You should be proficient in :
ID : 8SR6Ct
