What are the responsibilities and job description for the Field Service Manager position at Spirax-Sarco Engineering?
Field Service Manager Location : WM USA - 37 Upton Drive Benefits : Enhanced Carer / Paternity Leave, Additional Holiday, EAP and more Website : https : / / www.wmfts.com / en / Group : https : / / www.spiraxsarcoengineering.com /
We're currently seeking a Field Service Managerto join us. You'll join a dynamic team ofengineers, sales people, marketers, administrators, designers, assemblers,chemists, web developers, accountants, analysts, programmers and many more.Globally we are united by our shared values that drive our culture. We want tobe an employer where you make our difference.
At WatsonMarlow Fluid Technology Solutions you face different challenges every singleday. You are empowered to dream bigger and work smarter. You have time to liveyour life outside of your job.
We offer a full induction withtraining and ongoing support for all our systems and products. Along with thisyou'll gain access to SSE academy where you can upskill and develop at your ownpace.
Watson Marlow Fluid TechnologySolutions is an SSE PLC Group company (https : / / www.spiraxsarcoengineering.com / ). SSE (London Stock Exchange -FTSE 50) is a manufacturer of engineered solutions, employing 8500 peopleacross 130 operating units globally. We offer a range of fluid handlingsolutions across the biotech and industrial markets.
This role will focus on :
Responding to a need to further develop field support to the US Life Sciences customer base, the Field
Service Manager will lead a small team and engage with a vision to grow and develop a driven, customer
focused profitable revenue stream. The Field Service Manager actively engages in and manages a small
team who perform on-site routine services including installation, testing, maintenance, and repair. Through
a spirit of continuous improvement, the successful manager develops methods, guidelines, and policies to
drive customer satisfaction and facilitate efficient service delivery. The team acts as the customer advocate
that ensures any customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other
teams as needed.
Acting as a technical consultant by providing expert assistance, advice, and recommendations on the
technical aspects of a particular area.
The successful Manager will be able to combine hands-on field work as well elevate themselves and
provide input to strategic decisions that affect the functional area of responsibility. Capable of resolving
escalated issues arising from operations and requiring coordination with other departments.
What you'll be doing
- Manage a team of field service engineers who perform on-site installations, maintenance, and
repairs of equipment.
for onsite service. This includes managing and scheduling of all open requests based on the
technician's availability, location, skills, and the number of open tickets in their queue.
Qualification (IQ) and Operational Qualification (OQ).
and non-automated equipment.
installations and troubleshooting problematic installations & operations.
demonstrations.
Program.
production, shipping, and accounting for seamless customer order management.
occasional field visits to customers for the purpose of making presentations, assessing
applications, educating on our value proposition, or troubleshooting.
proper documentation recording in our engineering department per ISO procedures.
To be successful in this role, youwill need :
preferred.
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
WMFTS is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in all aspects of the employment process. If you require accommodation to perform the essential functions of this job.
As a growing and ambitious organization with apresence in over 60 global locations and across multiple markets, we can offeryou the working environment and support needed to be successful. We arecommitted to achieving workforce diversity and creating an inclusive workingenvironment. We welcome all applications irrespective of social and culturalbackground, age, gender, disability, sexual orientation, or religious belief.
About Watson-Marlow
Everyday, we help companies across the globe to be more efficient and sustainable. Watson-MarlowFluid Technology Solutions (WMFTS) is the world leader in niche peristalticpumps and associated fluid path technologies. Comprising ten establishedbrands, each with their area of expertise, but together offering our customersunrivalled solutions for their pumping and fluid transfer applications.Together with our colleagues across Spirax-Sarco Engineering plc, we are proudto be a FTSE 50 company.
