INSIDE SALES REPRESENTATIVE

Job Title : Inside Sales Representative Location : Wilmington, MA, United States of America

Requisition Closing date : 03 / 03 / 2025 Website : https : / / www.wmfts.com / en / Group : https : / / www.spiraxgroup.com /

The ideal candidate will possess a passion for serving others including the sales team, colleagues and customers / prospects. The Inside Sales Representative will work closely with the Industrial sales team to serve our customers be responsible from receipt to resolution. This customer-facing role will be the primary point of contact for customer support and prospect requests, ensuring timely and effective responses. The Inside Sales Representative will apply processes for value creation through product selection, application validation, and our sales process to support customers. This role may also have some account responsibilities.

When you join Watson-Marlow Fluid TechnologySolutions, a part of the Spirax Group, you will be integrated into acooperative and encouraging team, participate in challenging yet critical work,and experience ongoing growth opportunities to help you achieve your fullpotential. Visit our website to learn more.

This role will focus on :

• Support inquiries from initial request through final order by ensuring technical, commercial, and delivery aspects are considered to achieve order and delivery process excellence.
• Proactively interact with the outside sales team to support existing and potential customers, representatives, and distributors.
• Serve as the quarterback for the customer ensuring every functional group responsible for the success of the business is aligned and on task.
• Coordinate resources to ensure prompt resolutions for customers and prospects.
• Deliver / follow-up quotes, provide light technical support. solve problems and help close orders.
• Interacting with the outside sales team and other functional groups to support business success.
• Field phone calls, emails and Webchat from customers and prospects.
• Occasional travel to build relationships, assist with training and promote new business.
• Manage assigned customer accounts in coordination with outside sales.
• Assist application engineers with quotes and customer service with orders.
• Interface with suppliers and the purchasing team on custom opportunities.

To be successful in this role, youwill need :

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including :

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include :

Learn more at Our Inclusion Commitments.

Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

CompanyOverview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovationand are dedicated to creating an inclusive workplace where everyone isempowered to make a difference. As a world leader in manufacturing peristalticpumps and associated fluid path technologies for the life sciences and processindustries, we offer a wide range of products, including tubing, specialisedfilling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, aFTSE100 and FTSE4Good multi-national industrial engineering Group withexpertise in the control and management of steam, electric thermal solutions,peristaltic pumping and associated fluid technologies.

Our purpose is to createsustainable value for all our stakeholders as we engineer a more efficient,safer and sustainable world. Our technologies play an essential role incritical industrial processes and industrial equipment across industries asdiverse as Food & Beverage, Pharmaceutical & Biotechnology, PowerGeneration, Semiconductors and Healthcare. With customers in 165 countries, weprovide the solutions that sit behind the production of many items used indaily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that weoperate. We support our colleagues to make their difference for each other aswell as customers, communities, suppliers, our planet and shareholders bycreating a truly equitable working environment where everyone feels included.