What are the responsibilities and job description for the Application Engineer position at Spirax-Sarco Ltd.?
Application Engineer
Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
Website: https://www.wmfts.com/en/
Group: https://www.spiraxsarcoengineering.com/
We’re currently seeking a Application Engineer to join our team. You’ll join a dynamic team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.
At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.
We offer a full induction with
training and ongoing support for all our systems and products. Along with this
you’ll gain access to SSE academy where you can upskill and develop at your own
pace.
Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130 operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.
This role will focus on: The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, answering tech support and customer calls, and supporting web chat as needed. What you’ll be doing Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection. Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer’s behalf, making field visits, etc. Training: Assist in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product training within our wet training center including the complete set-up and running of customer demonstrations. Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management. Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc. Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment. Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative. Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting. Field Service: Provide field support for installed equipment such as start-up, training, testing and troubleshooting. Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures. Utilize experience to assist in department level continual improvement projects as required. CRM: Maintain customer records on CRM by logging phone calls and e-mails and opening cases as required. Other: Assist with other tasks as delegated by the Engineering Services Manager. · 3 years related product and market experience. Bachelor’s degree preferred. · Team oriented, well organized and detail oriented. · Hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. · Flexible and adaptable to a fast-paced environment. · Proven ability to resolve problems independently and take appropriate action in a timely manner. · Exceptional oral and written communication skills required to communicate with internal and external resources. · Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint, Teams and Skype for Business. · Functional knowledge of Enterprise Resource Planning (ERP) software. Microsoft Dynamics AX experience a plus. · Quickly learns and achieves proficiency in new software applications as needed. · Please note that this job description may not include all activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice. · Must be able to sit for extended periods. · Must be able to use a computer and telephone. · Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifications: Experience: Behaviours:
To be successful in this role, you
will need:
(Insert applicable work eligibility or whether we are accepting global talent)
Closing date: INSERT CLOSING DATE
As a growing and ambitious organisation with a
presence in over 60 global locations and across multiple markets, we can offer
you the working environment and support needed to be successful. We are
committed to achieving workforce diversity and creating an inclusive working
environment. We welcome all applications irrespective of social and cultural
background, age, gender, disability, sexual orientation, or religious belief.
About Watson-Marlow
Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.
