Customer Service Specialist

Customer Service Specialist

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies. 

At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications. 

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry. 

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.  

Join us as we continue to provide solutions to our customers and the world! 

The Role:    

Our Customer Service Specialist will oversee all aspects of supply chain management, ensuring the flow of raw materials and final products from suppliers to retailers and customers. Performs and participates in the efficient handling of customer orders, shipping and logistics, and associated administrative functions related to processing orders.  

Responsibilities:   

• Coordinates credit on orders. Participate in resolution of credit problems and invoice discrepancies. 
• Maintain sales records, provide appropriate information for finance. 
• Communicate with carrier operations, handle freight parties, ensure that the shipper and consignee are aware of any challenges or issues that may occur. 
• Prepare documentation for foreign shipments. 
• May be required to cross train and demonstrate competency in all essential job functions of the department working at different workstations as production needs require.  

Requirements:

• At least 3 years of customer service or related experience required; GED or High School Diploma is preferred. 
• Proven working experience with effective verbal and written communication. 
• Proven working experience in freight, exports, and billing is a plus, not mandatory. 
• Proficient working experience with a computer and/or Microsoft Suite. 
• Comfortability with organizational skills and prioritizing workload.