Lead Front Desk Specialist

Description

Title: Lead Front Desk Specialist  

Reports to: Practice Manager  

Location – onsite/hybrid:  There may be occasional local day travel to Company Divisions.   

Hours: Days and hours of work are typically Monday through Friday and may vary depend on Company Schedule 

Who we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.  

What you’ll do:  

The Vision of the Lead Front Desk Specialist is the essential link in providing a team-based approach to patient care and an exceptional patient experience. The Front Office Coordinator will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship. The Front Office Coordinator is responsible for maintaining a courteous and efficient Front Desk operation, and to manage, lead and direct all front desk employees. 

Responsibilities/Duties:   

• Ensures White Glove Service within the Front Offices of Ortho RI 

• Act as a Front Desk Receptionist  

• Routinely checks to be sure all patients are accounted for and being helped to eliminate patients’ wait times 

• Evaluates the patient check in process to ensure effectiveness of patient experience 

• Ensures that messages, emails, and patient requests are answered 

• Confirms completion for the end day reconciliation for patient in office payments 

• Responds to patient complaints in a timely and appropriate manner. 

• Mentor and develop new Front Desk Receptionists 

• Provides feedback to Practice Manager 

• Compliance with HIPAA and OSHA regulations 

• Other duties may be assigned as necessary 

Qualifications

Who you are: 

Qualifications:  

• High School Diploma or equivalent 

• Minimum of two years of working in a medical office or related experience  

• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. 

• Experience with Electronic Medical Records 

What we offer:  

• Excellent growth and advancement opportunities  

• Dynamic environment  

• Access to a diverse network of practitioners  

• Broad infrastructure of tools and programs to enhance the employee experience     

• Competitive Compensation  

• Generous PTO   

• Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).