Housekeeping Quality Assurance Lead

Job Overview: To assist and assure the completion of housekeeping tasks assigned to room attendants and house-persons in guest rooms and corridors to maintain high standards of cleanliness. To supervise and assist with all housekeeping activities as assigned.

Responsibilities and Duties:

• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Monitor performance of room attendants and house-persons. Provide organization, guidance, communication as well as exercise good judgment, while reinforcing high standards of quality. Prepare work performance reports on all personnel assigned to work and submit them to the Housekeeping office. Ensure all jobs are completed within the shift. Prepare P.M. Room Status Report.
• Take requested inventories of furniture, fixtures, equipment, supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies are considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets. Or corridors, broken mirrors or windows) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Assist room attendants and house-person in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants when necessary.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read and write English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to organize and prioritize work and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Working Conditions:

Physical Demands:

Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects. Walking or standing frequently while inspecting rooms.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Ability to obtain any government-required licenses or certificates.
• A minimum of six months of lead experience or one year of comparable Housekeeping experience is acceptable. Previous hotel experience in the rooms division is preferable in hotels.
• Additional language ability preferred.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Experience

• 1 year(s): Hotel Housekeeping
• 1 year(s): Supervisor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)