What are the responsibilities and job description for the Inside Sales Account Representative position at Spirit Electronics?

Job Description

Description :

About Spirit Electronics :

Spirit Electronics is a veteran-owned, woman-owned value-added supplier of high reliability components, engineering services and superior supply chain solutions. With a history rooted in serving the military and space industries, Spirit strives to be a valued partner to key technology sectors. As an award-winning distributor, Spirit delivers authorized products and a range of value-added services, including SMI / VMI, foundry access, electrical and environmental testing, design, assembly, and end-of-life management.

We are an electronics solutions company like no other in the market. We provide distribution, component procurement, screening, BOM management, contract manufacturing, and system level tests under one roof. Our mission is to provide product solutions that are of unequaled quality, agility, and effectiveness because our customers count on us to ensure they are mission capable in industries that range from healthcare to aerospace and defense. We are a growing team of dedicated professionals that value quality, service, and excellence in our work. We are led by an experienced CEO and military veteran that emphasizes collaboration, innovation, and professional development. We are looking for a teammate who understands the value of moving together toward a common objective, and that individual efforts to are critical to achieving a team’s success!

Company Culture :

Team-oriented – cooperative and collaborative
People-oriented – supportive and fairness-focused
Outcome-oriented – results-focused with a strong performance culture

We are currently seeking a high-level Inside Sales Account Representative. This role is an opportunity for a highly technical, microelectronics background experienced person to join a company with a strong growth path in front with a lot of opportunity. The person in this position will be a highly-valued member of our sales team whose ideas and opinions will be sought after in our strive to continuously improve.

Position Overview :

The Inside Sales Account Representative is responsible for managing and growing relationships with existing customers in the aerospace and defense industry. This role focuses on selling Spirit’s range of microelectronics, semiconductors, and EEE products and services. The ideal candidate will have a strong sales background as well as technical knowledge. The Account Representative will manage and increase customer sales through contact with customers and buyers while nurturing business relationships initiated at the executive and senior sales level. The Account Representative will collaborate with technical sales and purchasing teams to prepare quotes, manage sales orders, and facilitate the order fulfillment process. This position also functions as a liaison between Spirit’s customers and OEMs. Technical competency; accuracy; attention to detail regarding part numbers, drawings, contracts; and MS Excel skills are mandatory.

Essential Job Functions :

Develop and maintain strong working relationships with customers

Develop and implement account strategies to maximize sales opportunities and customer satisfaction

Conduct regular account reviews to understand customer needs, challenges, and future requirements

Present and promote Spirit’s customer solutions, line card, and engineering services to customers

Develop customer opportunities and present to management

Receive, process, and accurately complete requests for quote from customers based on needs, on-time delivery, contract requirements

Execute customer sales orders and supplier purchase orders, managing change orders and expediting within the supply base to ensure suppliers’ and customers’ on-time delivery performance

Collaborate with Spirit teams (Engineering, Quality, Purchasing) to ensure customer requirements are met

Achieve and exceed sales targets and performance metrics

Negotiate quotes, sales, and purchase orders with customers

Resolve customer issues and concerns promptly and effectively

Process customer complaints through resolution and corrective action if necessary

Monitor Spirit’s customer performance ratings and take necessary actions to improve customer satisfaction

Monitor monthly communication and reporting to customers on aged and liability inventories, ensuring inventories are purchased by customers in a timely manner

Attend customer business reviews and provide documentation and support for reviews

Notify customers of product shipment holds, obsolescence, end-of-life, and allocation statuses

Support the Spirit Quality Management System (QMS)

Provide regular updates on account activities, sales forecasts, and market intelligence to management

Maintain accurate quoting, order, and sales data in Spirit’s ERP system

Requirements :

3-5 years of sales experience preferably in aerospace and defense or related technical field

Bachelor’s degree in business, engineering, supply chain, or related field; technical background preferred

Strong understanding of microelectronics, semiconductors, and EEE components used in aerospace and defense applications

Excellent communication and interpersonal skills, with the ability to build relationships at various organizational levels

Strong negotiation and problem-solving skills

Proficiency in ERP systems and MS Office suite, especially Excel

Ability to understand and communicate technical product information effectively

Excellent written and verbal communication skills

Self-motivated with excellent time management, organizational skills, and attention to detail

Analytical mindset with the ability to interpret sales data and market trends

Customer-centric approach with a focus on long-term relationship building

Ability to address customer concerns and service issues

Ability to multi-task in a fast-paced environment

If selected to fill this role, the candidate will need to submit for a background check and provide proof of eligibility to work in the US.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Work Location : In person. No remote or hybrid options.

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