What are the responsibilities and job description for the Full Time Customer Service Representative position at Spirit Logistics Network?
We are seeking energetic, motivated individuals to fill customer service positions in Norton, MA. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Shift will be open:
Job Duties
- Assisting drivers
- Answering phone calls/ making outgoing calls
- Processing appliance replacements
- Scheduling/ Researching customer orders
- E-mail correspondence
- Problem solving
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree'
Job Type: Full-time
Pay: $17.50 - $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- call center: 1 year (Preferred)
- logistics: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $18 - $18
