What are the responsibilities and job description for the Player Services Representative I position at Spirit Mountain Casino?
TITLE : Representative I
LAST UPDATED : September 13, 2022
DIVISION : Marketing
DEPARTMENT : Player Services
REPORTS TO : Shift Supervisor
FLSA STATUS : Non-Exempt
COMP LEVEL :
Summary : Enrolls guests into the Casino's player's club and disseminates information to guest.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions :
- Enrolls guests into the Casino's player's club; replaces and reprints membership cards.
- Exchanges coupons for gifts and tickets.
- Solicits new accounts by walking the gaming floor and talking with guests and providing gaming assistance.
- Responds to complaints and provides professional and positive guest interactions.
- Updates account information.
- Rings up redemptions for eateries, gift shop, gas and cash.
- Monitors inventory and requisitions new stock.
- Accurately explains all promotions and events to guests and fellow employees.
- Door greeting.
- Assists with slot tournaments & concerts.
- Handles concert ticket sales with cash banks.
- Performs Call Center duties including but not limited to; answering phones, assisting guests with registration for events and reservations when needed
- Assists with promotions and giveaways.
- Takes jackpot photos.
- Attends all mandatory meetings.
Spirit Mountain Standards :
Required Knowledge of :
Required Skill in :
Education, Experience, Licenses, Registrations, and Certifications :
Environmental Factors and Conditions / Physical Requirements :
Equipment and Tools Utilized :
Equipment utilized includes personal computer, standard office equipment, telephone, audio / video equipment, two-way radio, and department vehicles
