Surveillance Agent II

TITLE

Agent II

LAST UPDATED

January 26, 2022

DIVISION

Surveillance

DEPARTMENT

Surveillance

REPORTS TO

Supervisor

FLSA STATUS

Non-Exempt

COMP LEVEL

7

Summary: Performs a variety of surveillance functions in support of departmental operations.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions

• Assists in ensuring the proper protection and security of the Casino's assets.
• Monitors activity in all areas of the Casino for compliance with Company policies and procedures, minimum internal controls, and gaming regulations.
• Conducts mini audits on employees to spot check for accuracy in work procedures.
• Observes pit drops, slot drops, chip/paper fills, and related activities.
• Completes and maintains a variety of surveillance records and documentation.
• Notifies appropriate supervisory personnel regarding technical issues, suspicious behavior, security/safety risks, improprieties, violations, and/or illegal activity.
• Provides assistance to internal customers and responds to requests in a timely manner.
  
  

Spirit Mountain Standards

• Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
• Follows all Corporate and departmental safety policies and procedures.
  
  

Required Knowledge of

• General surveillance principles and practices.
• Surveillance equipment and technology.
• Casino operations, policies, and procedures.
• Regulations governing gaming operations and surveillance activities.
• Surveillance records, reports, and documentation.
  
  

Required Skill in

• Performing a variety of surveillance functions.
• Providing assistance in ensuring the appropriate protection of the Casino's assets.
• Operating various types of surveillance equipment.
• Preparing and maintaining accurate surveillance records and documentation.
• Establishing and maintaining effective working relationships with others.
  
  

Education, Experience, Licenses, Registrations, And Certifications

• High School Diploma or equivalent, and one (1) year casino surveillance experience, or equivalent combination of education, training, and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• Candidates for this position must pass a basic math test.
• Must successfully complete the 1080 hours of training/educational requirements as listed below within the first 6 to 12 months in the position, depending on experience.
• Basic strategy
• Surveillance equipment
• Surveillance databases
• Report writing
• Internal theft
• Scams and cheating detection
• Regulatory standards
• Casino departmental policies and procedures
• Table games
  
  

Environmental Factors And Conditions/Physical Requirements

• Work is performed in a gaming environment with exposure to tobacco smoke and noise.
• Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds.
  
  

Equipment and Tools Utilized

• Equipment utilized includes surveillance equipment, personal computer, and standard office equipment.