Retreat Coordinator - EH

Summary of Position

The Retreat Coordinator is responsible for on-site administrative coordination of all retreat programs at Spirit Rock, including residential retreats, multi-day non-residential programs, day-long retreats, and drop-in programs. We are looking for an event professional with a background in logistical management and customer service. This role includes extensive public contact with practitioners, teachers, and other staff members.  

This is an extra-hire position. No remote work is available. Must be available on Saturdays and Sundays for weekend events.  

Specific Responsibilities

Retreat Logistics

• Broad Skill Range: On-site coordination for approximately 150 programs ranging in complexity/scope from a two-month residential retreat to a two-hour non-residential program. 
• Communication and Technology: Occasional public speaking is required (to the sangha).  Professional phone, email, and text communication are required.  Must be proficient in or able to quickly learn a variety of software and other IT systems, including Microsoft Office, Google Suite, Slack, and Asana.  
• Logistical Coordination and Administration: Coordinating all retreat details including, but not limited to, welcome and guest check-in, meditation hall set-up, teacher travel and housing needs, practitioner rooming lists, special dietary needs, décor, and musician coordination for special events and AV support. 
• Team Collaboration: Coordinate with volunteers, teachers, facilities, kitchen, and other Spirit Rock staff and departments as needed.
• Supervision: Train and supervise volunteers; work with Spirit Rock’s Volunteer Coordinator on best practices in volunteer supervision. 
• Office Hours: be present and available in the retreat office for teachers and practitioners for questions and administrative duties as assigned. Research and shop for retreat supplies as needed.
• Hybrid Retreats: Coordinate with online operations to execute retreat programs that are offered both onsite and online so teachers and practitioners have a quality experience regardless of whether they are in-person (on the land) or attending our retreat virtually. 
• Maintain Retreat Center Beauty/Cleanliness: Monitor the campus daily for cleanliness and organization, as well as maintain the organization of storage areas. Complete caretaker maintenance requests for needed repairs, supplies, etc., and follow up to ensure completion of requests.

 
Service Perspective

• Quiet Support: Create and maintain an atmosphere conducive to teaching dharma retreats; graciously support teachers, participants, and volunteers. Create a welcoming and supportive container for retreats while staying on top of retreat details. Ability to modulate energy level and behavior to fit in with the energy level of the retreat. 
• Communication and Interpersonal Skills: required to network with a wide variety of individuals, including practitioners, teachers, vendors, and fellow staff members.
• Service-oriented: Ability to be patient, gracious, and supportive in sometimes difficult and stressful situations;  previous experience with intense customer service roles a plus.
• Calm under Pressure: ensure practitioners are cared for in emergency situations whether handled personally and/or with outside medical help as needed.  

On-Going Meetings & Trainings

• Meetings: Participate in all required staff meetings, including regular one-to-one with supervisor, monthly all-staff meetings, staff dharma sessions, annual staff retreat, and other staff meetings as requested. 
• Training/Emergency Preparedness: CPR/First Aid training every two years and all other health and safety training as required. 

Qualifications

• Two years in event and retreat coordination. This role is suitable for a meeting and/or event professional with a background in hospitality and/or event management. 
• Ability to juggle multiple tasks and remain detail-oriented.
• Excellent verbal and written communication skills.
• Excellent skills in MS Office, Outlook, G-suite, Slack, and Asana at a minimum. 
• Experience supervising volunteers at events is strongly preferred. 
• Familiarity with Spirit Rock program offerings and meditation retreats preferred.
• Familiarity with a retreat center environment is preferred.

Salary : $32