Customer Experience Associate - Liquor Store

Job Summary Overview:

We are looking for a friendly, reliable, and knowledgeable Liquor Store Associate to join our team. As a Liquor Store Associate, you will be responsible for delivering excellent customer service, maintaining store cleanliness and organization, managing inventory, and assisting customers with their selections of alcohol, mixers, and other related products. The ideal candidate will have a strong understanding of alcohol products, an enthusiastic attitude, and a commitment to providing an exceptional shopping experience.

Key Responsibilities:

• Customer Service:
• Greet and assist customers in a friendly and professional manner.
• Provide product recommendations based on customer preferences and needs.
• Ensure customers are of legal drinking age by verifying IDs before completing transactions.
• Handle customer inquiries, concerns, and complaints in a respectful and timely manner.
• Assist customers in locating specific products or special orders.
• Sales and Product Knowledge:
• Stay informed about new products, seasonal promotions, and sales events.
• Demonstrate thorough knowledge of different types of alcohol, including wine, beer, spirits, and liqueurs.
• Upsell and cross-sell products by suggesting complementary items (e.g., mixers, snacks, glassware).
• Keep customers informed about in-store promotions, discounts, and loyalty programs.
• Cash Register Operations:
• Accurately process transactions using the point-of-sale (POS) system.
• Handle cash, credit/debit card payments, and issue receipts.
• Maintain accurate records of transactions and report any discrepancies to the Store Manager.
• Inventory Management:
• Assist with stocking shelves, rotating inventory, and ensuring products are well-organized and easy to locate.
• Perform regular inventory checks and report low stock levels or product discrepancies.
• Help unload deliveries, check the quality and quantity of received products, and ensure that products are properly stored.
• Monitor expiration dates and product condition to ensure quality and safety.
• Store Maintenance:
• Maintain a clean and organized store, including sweeping, mopping, and arranging displays.
• Ensure that shelves are properly labeled and that products are clearly marked with pricing.
• Ensure the store’s exterior is tidy and presentable, including outdoor signage and parking areas.
• Compliance and Safety:
• Follow all legal and company policies regarding the sale and handling of alcoholic beverages.
• Ensure adherence to state and local regulations concerning alcohol sales, including verifying customer ages and monitoring intoxicated customers.
• Maintain safety standards and ensure that the store is free from hazards.
• Report any suspicious activities or potential security concerns to the Store Manager or Supervisor.
• Team Collaboration:
• Work collaboratively with other store associates and management to meet the needs of the business.
• Participate in staff meetings and training sessions to enhance product knowledge and customer service skills.
• Assist in training new employees as needed.

Qualifications:

• Education & Experience:
• High school diploma or equivalent (required).
• Previous experience in retail, especially in the liquor industry or a customer-facing role (preferred).
• Knowledge of alcohol products and the ability to recommend items based on customer preferences.
• Skills:
• Excellent communication and interpersonal skills.
• Strong attention to detail and organization.
• Ability to operate a cash register and POS system accurately.
• Ability to multitask and manage time effectively in a busy environment.
• Knowledge of state and local alcohol laws and regulations (preferred).
• Strong problem-solving skills and a customer-first attitude.

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• Physical Requirements:
• Ability to stand for extended periods.
• Ability to lift and carry heavy items (up to 40 pounds).
• Ability to bend, reach, and stock shelves as needed.
• Certifications:
• Must be at least 21 years old to comply with legal alcohol selling requirements.

Job Type: Part-time

Pay: $11.63 - $13.00 per hour

Expected hours: 10 – 20 per week

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $12 - $13