What are the responsibilities and job description for the Customer Success Manager position at Spiro?
We’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities.
The ideal candidate has some experience in Sales or Customer Success experience at a high growth SaaS company, knows their way around an excel spreadsheet (ideally knows some database concepts as well), and is an adept problem solver. They also have a great sense of humor, are incredibly detail oriented, and have the drive and passion to ensure our customers’ ongoing success.
JOB DUTIES:
- Be Spiro’s main point of contact for customers that you manage post implementation
- Assist in Tier 1 Support for common Spiro setup items (configuration, reports, etc)
- Assist Executive team and CS Lead with strategic customers
- Support the sales team during the sales process
QUALIFICATIONS:
- Excellent written and verbal interpersonal skills
- Excellent at creative solutioning - Where are many ways to solve a problem, do you always aim for the most elegant solution?
- Intermediate knowledge of spreadsheet tools(Excel, Google Sheets, etc). You know how to write an if() formula or do a VLOOKUP
- Not afraid to talk in front of a crowd - you will often be presenting to large groups of users and stakeholders.
- Excellent organizational skills - you will be managing lots of customers and implementations that will require lots of timely follow up.
- The ability and desire to work in a dynamic challenging startup environment
- A naturally curious and passionate attitude
