What are the responsibilities and job description for the Customer Acquisition Technician | Installer position at SPITwSPOTS?
Location: Primarily based in Anchorage, Alaska
Position Overview:
The Customer Acquisition Technician I (Installer) serves as the face of SPITwSPOTS, requiring a blend of strong customer service skills and technical know-how. This role is responsible for customer installations, service visits, on-site troubleshooting, and equipment recovery. Work is performed at customer sites and involves both physical installation of internet equipment and digital job documentation.
Essential Duties and Responsibilities:
- Conduct site surveys for potential customers to determine serviceability
- Install internet service for residential customers, including mounting equipment at roof height and running CAT5-E cable from outside to inside the customer’s home
- Configure managed services hardware and verify that customer computers are connected to the internet
Other Duties and Responsibilities:
- Perform additional duties as assigned
Skills and Qualifications:
- Professional and friendly communication with both customers and team members
- Excellent attention to detail and ability to prioritize multiple tasks
- Strong time-management and organizational skills
- Ability to exercise independent judgment and maintain confidentiality
- Professional appearance and conduct
- Comfortable working outdoors in various weather conditions
- High school diploma or equivalent required
- Field experience is preferred
- Familiarity with computer and networking technology—especially in wireless networks—is a plus
- On-the-job training will be provided
Requirements:
- Willingness to travel outside the home area for up to two weeks at a time, with a week off in between cycles
- Ability to lift and carry 50–100 pounds
- Valid driver’s license (required for operating a company vehicle)
- Must be capable of performing essential functions with or without reasonable accommodations
- Comfortable working at heights over 40 feet
- Able to work in all weather conditions
- Due to manufacturer safety policies, applicants must weigh under 270 lbs
