Network Operations Center Technician I

Job Title: Network Operations Center Technician I

Department: Information Technology

Reports to: NOC Operator

Position Overview: The Network Operations Center (NOC) Technician I serves as a first line of defense for SPITwSPOTS’ network infrastructure, combining technical proficiency with a customer-centric approach. The position involves monitoring network health, troubleshooting issues, and providing timely support to customers. The NOC Technician I plays a crucial role in maintaining network uptime and ensuring a seamless experience for all SPITwSPOTS users.

Essential Duties and Responsibilities:

● Network Monitoring: Proactively monitor network performance using various tools and dashboards to identify and address potential issues.

● Incident Response: Triage incoming alerts and tickets, troubleshoot customer and network problems, and escalate complex issues to senior team members when necessary.

● Basic Troubleshooting: Perform initial troubleshooting steps for network connectivity, performance, and security issues using established procedures.

● Effective Communication: Communicate with clarity, professionalism, and persuasiveness across phone, email, and potentially in-person interactions.

● Customer Support: Provide basic technical assistance and guidance to internal and external customers experiencing network-related difficulties.

Other Duties and Responsibilities:

● Additional duties as assigned

Additional Skills and Abilities:

● Ability to interface with employees in a professional and friendly manner;

● Strong organizational skills that reflect the ability to perform and prioritize multiple tasks

seamlessly with excellent attention to detail;

● Strong organizational and time-management skills with a keen ability to prioritize,

multi-task, and work under pressure;

● A high degree of independent judgment and ability to handle sensitive and confidential

information;

● Professional appearance;
Education, Experience, and Certifications:

● A high school diploma or equivalent is required.

● Previous technical experience is preferred, but not required.

How to Apply:

To apply, please submit a resume to careers@spitwspots.com and include the Job Title in the email subject line.

Notice:

This description is intended to provide the general nature and level of work being performed, it is not all-inclusive. All personnel may be required to perform additional duties as needed outside of their normal responsibilities. SPITwSPOTS, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No less than 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays
• Weekends as needed

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15