What are the responsibilities and job description for the Body Shop Customer Service Coordinator - URGENTLY HIRING! position at Spitzer Autoworld?
Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Ford of DuBois wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Body Shop Customer Service Coordinator, you will have the following tasks.
While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Chrysler and Kia product training and ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical, dental, and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms, Name Badges and Business Cards
- Employee assistance program
- Voluntary benefits include: Life insurance, Short and long-term disability, Accident coverage, Hospital indemnity, Company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Answer phones using polite and proper etiquette.
- Update customers via phone and electronically with CCC Update Plus.
- Open Repair Orders in CDK.
- Work with Production Manager and parts dept. to close Repair Orders in a timely manner.
- Ensure work files are complete, to contain warranties, procedures and authorizations.
- Work with estimator to schedule customers and confirm any additional repairs requested.
- Coordinate sublet work with vendors as necessary.
MINUMUM QUALIFICATIONS:
- High school diploma.
- Knowledge of basic administrative and CDK procedures.
- Obtain a working knowledge of CCC and its management program.
- Positive attitude and ability to work as a team.
REQUIRED CERTIFICATIONS AND/OR LICENSES:
- Valid PA driver’s License
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
While performing the duties of this position, the employee will have frequent talking, hearing, seeing. Frequent standing, bending, walking, use of hands, fingers, arms. Occasionally driving. Lifting of up to 50 lbs. and carrying 25 lbs.
WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE):
Must be authorized to work in the United States.
AAP/EEO STATEMENT/ADA STATEMENT:
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Service = TAG2
https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6767026
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you willing to undergo a background check and drug screen, in accordance with local laws and regulations?
License/Certification:
- driver's license (Required)
Work Location: In person
Salary : $15
