What are the responsibilities and job description for the Mortgage Loan Officer position at Splash Financial?
ABOUT OUR COMPANY:
Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we've been able to refinance $6 Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we've raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we're still that little company from Cleveland with a big dream: to make people more powerful than their debt and we're just getting started..
ABOUT OUR WORKPLACE:
We're friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We're good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
Splash Financial is seeking a motivated and customer-obsessed Mortgage Loan Officer (MLO) to join our growing Lending team. In this role, you'll serve as a trusted advisor to borrowers, guiding them through the mortgage process with empathy, clarity, and confidence. You'll play a key role in helping our customers achieve their financial goals while delivering an exceptional experience that reflects Splash's values. As we continue expanding into the mortgage space, you'll have the opportunity to help shape our strategy, influence new product offerings, and work cross-functionally with operations, product, and compliance teams. This is a unique chance to join a mission-driven fintech company at a pivotal moment in its growth journey. If you're passionate about helping people make smart financial decisions and enjoy a fast-paced, collaborative environment, we want to hear from you!
WHAT YOU'LL DO AT SPLASH:
- Advise customers on mortgage loan products and guide them through the end-to-end application and approval process.
- Build and maintain strong relationships with borrowers, offering consistent and clear communication throughout their journey.
- Collaborate with underwriting and processing teams to ensure timely and accurate loan closings.
- Stay informed of lending regulations, market trends, and mortgage product updates to provide expert guidance.
- Contribute feedback to help refine and improve Splash's mortgage processes, tools, and customer experience.
- Must hold a California Department of Real Estate License and registration. (CA - DRE).
- 2 years of experience in residential mortgage lending with a track record of meeting or exceeding performance goals.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Strong knowledge of mortgage products, regulatory requirements, and loan processing workflows.
- Tech-savvy and comfortable using digital tools to manage leads, documentation, and customer interactions.
SPLASHERS ENJOY:
- Fully remote work freedom
- Competitive salary packages
- Flexible PTO 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential equipment to get the job done
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit
Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.
