What are the responsibilities and job description for the Customer Success Associate position at Splash Plumbing?
We are seeking a superstar Customer Success Associate to join our team!
At Splash Plumbing, our purpose is to be the most trusted vendor to property managers in Southern California. We believe we are the best communicators in the industry, and this role will be critical to enhancing and maintaining that reputation.
The Splash Plumbing team is growing, and we need a hard-working, motivated individual to jump in and have an immediate impact on our dynamic, collaborative team. We are looking for someone who is great with customers, a fast learner, someone who takes initiative, and someone who is eager to grow in their career.
Responsibilities:
- Play a pivotal role in delivering the industry's best customer service.
- Serve on the “front lines” of communication with customers.
- Work alongside our dispatching team to coordinate logistics with customers.
- Respond to customers' needs with a "Can-Do" attitude!
- Work directly with the company’s President and Office Manager on special projects.
Who We Are Looking For:
- A gregarious communicator with natural charisma, empathy, and excitement to serve customers.
- Someone with a track record of taking initiative, with a bias toward action.
- A strong critical thinker and problem solver.
- Highly organized and able to balance several tasks on the “to-do list” at one time.
- Reputation for being high integrity, hard-working, and diligent worker (to be confirmed by references).
- Strong career ambition.
- Comfortable in a fast-paced environment.
- A joy to be around in the workplace!
What We Offer:
- Market leading compensation rate
- Market leading benefits package, which includes medical, dental, vision, retirement matching, and life insurance benefits
- Consistent support from company management
- Regular training and opportunities for continued education and career growth
- Strong, team-oriented, collaborative culture
- A rewarding career
Splash Plumbing is a commercial plumbing service company based in Anaheim, California, serving Orange County, LA County, Riverside County, and N San Diego County.
Job Type: Full-time
Pay: $23.71 - $28.85 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Anaheim, CA 92805 (Required)
Work Location: In person
Salary : $24 - $29