What are the responsibilities and job description for the Assistant Bakery Manager position at Splurge Bakery?
Who doesn't love delicious desserts and working with awesome people? Splurge Bakery has an immediate opening for an experienced front-of-house team manager. Our manager is responsible for ensuring the smooth operation of the front-of-house, including the accurate processing of orders received through various channels, communication and coordination with sales and production team members, and assisting our valued customers with the design of their custom cakes and desserts.
The ideal candidate is confident, customer-focused, friendly, and outgoing, possesses excellent organizational and communication skills, and maintains a laser focus on attention to detail while also seeking to increase sales and promote customer loyalty.
Splurge Bakery is a family-owned, custom bakery established in 2006. Our success is due in large part to our talented team members and our relentless commitment to producing from scratch top-quality products using only the finest ingredients.
Essential Job Functions:
Answer phone in a pleasant and respectful manner;
Maintaining a professional sales environment;
Work creatively and patiently with our clients on their specialty cake and dessert orders;
Ensure accuracy of all orders;
Communicate orders to our production department, including our bakers and cake decorators;
Keep track of e-commerce orders;
Organize and assist in-person pick-up and organizing deliveries; and
Create a positive, customer-focused front of house experience.
Qualifications/Skills:
Excellent communication skills;
Excellent multi-tasking skills;
Must be detail-oriented;
Willingness to adapt and learn;
Thrive in a team environment; and
Familiarity with custom baked goods.
Experience:
Must have at least 2 years of Customer Service experience in the Food Industry (Required)
SHIFT REQUIRED: 9 am - 5 pm Monday - Friday
For the past 10 years, Splurge Bakery has won "Best Bakery," "Best Kid's Party Place," and "Best Place for a Sweet Treat" among readers of the Millburn/Short Hills Magazine. We pride ourselves in producing desserts of the highest quality baked from scratch while using only the finest ingredients. Not only does Splurge Bakery offer delicious baked items, but we also host birthday parties, and special events, and serve a discerning corporate clientele.
We currently have a creative, talented team of bakers, decorators, and front-of-house staff, and we are looking for one more person who wants to be part of our growing team!
Job Type: Full-time