Supervisor - FT

Description

At Pinballz we are looking for people who will support our commitment to providing an excellent customer experience and share our passion for all things FUN! While prior knowledge of pinball machines and video/arcade games is a plus, a desire to learn is even better. This is a unique opportunity to work in a fun and fast-paced environment that will present unique challenges as well as the rewards that come with them.

Job Summary

Supervises the staff of the arcade during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Maintains arcade appearance and redemption presentation to company standards. Provides support to team members during peak periods or when scheduling conflicts arise. Requires a high school diploma with 1-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a supervisor role. Relies on experience and judgment to plan and accomplish goals. Ability to lead and direct the work of others. Must have a flexible schedule and ability to open and close the arcade based on the needs of the business.

Unique Job Requirements

-Must have a minimum of 2 yrs supervisor experience/customer service (clothing, specialty, shopping malls, other entertainment facilities, “big box”, etc) and cash handling.

-Must adhere to Pinballz dress code guidelines.

-Must maintain strong professionalism in order to promote yourself and the Pinballz Arcade image. -Must be able to work constructively with staff and customers while maintaining maturity and professionalism.

-Must be able to take direction from arcade managers.

-Enjoy working in an environment where there is a population of children.

-Flexible & open availability preferred (minimum of 3 fulls days of availability required).

-Previous restaurant or food service industry experience is a plus -Food Handlers Certification

Required Principle Duties and Responsibilities

-Assist in all arcade operations, strong cash handling/register experience.

-Customer service and excellent phone skills.

-Regular cleaning & restocking.

-Minor machine maintenance, repair and troubleshooting (full training is provided, no prior experience needed).

-Minimize the opportunity for theft by consistently maintaining secure cash and other forms of payment control throughout the arcade.

-Promote arcade-wide organization of supplies, merchandise, office areas, arcade floor area and kitchen.

Additional Knowledge and Skill Requirements

-Background in computers and information technology a plus.

-Offer an exceptional level of customer service.

-Must be friendly and communicate effectively with customers and other employees, as well as children and parents.

Food Handlers Certificate and TABC license required.

Background check and drug test are required for this position.

Qualifications