GENERAL MANAGER

Facility Description

4,000 individual members.

The Spokane Club's Clubhouse is a 1910 historic landmark designed by the noted architect Kirtland Cutter. Other club facilities include our connected by over-cross bridge state of the art athletic facility with full size basketball court, 25-yard 4-lane swim pool, racquet ball courts, fitness rooms, and work out facility. The club offers other combined comprehensive amenities, including 44 hotel rooms, banquet rooms seating up to 225, the 1910 Restaurant & Bar, a river view deli cafe, locker rooms with sauna and steam, and childcare and youth facilities.

Position Summary

Manage and direct overall operational and fiscal performance of the facility in compliance with Spokane Club policies and procedures. Develop and implement service, fiscal, operational, marketing, and business development plans and strategies. Establish and administer service and operational standards and quality performance guidelines for all operating functions and staff. The General Manager is the clear leader to ensure consistent focus on priorities, goals, and objectives that have been mutually established and reviewed in conjunction with the Club Board of Trustees. The General Manager will oversee the execution of all necessary and relevant enhancements to procedures and operational strategies and is expected to be the face of the Spokane Club, both internally and externally to the local community, ensuring that the best interests of the members are maintained and enhanced through leadership.

Primary Duties

• Consistently ensures the club is operated within the framework of the Board of Trustees policies and the general provisions of the Bylaws, and in accordance with all applicable local, state, and federal laws.
• Develops operating policies and procedures and direct the work of all senior staff. Maintain ultimate responsibility for all policies/procedures of the club, including fiscal, personnel, public relations, compliance, etc. Secure and protect the club's assets, including facilities and equipment.
• Directs, coordinates, and monitors the development of the club's annual business plan, marketing plan, and operating budget.
• Analyzes and evaluates operations to determine productivity efficiencies versus budgeted standards.
• Coordinate accounting operations, including the necessary financial reporting, operational expenses, and payroll records.
• Develops and executes a successful marketing plan which significantly enhances all major revenue generating opportunities as well as incremental revenue potential.
• Attends meetings of the club's Executive Committee and Board of Trustees. Coordinates and serves as ex-officio member of all standing club committees. Ensures committees operate effectively at the policy level.
• Develops and oversees a management plan to handle emergencies such as fires, accidents, and breaches of security or house rules, promptly and in person. Emphasize prevention through training, inspection, and proactive enforcement. Responsible for the care, maintenance, and protection of all club physical assets and facilities.
• Closely monitors and facilitates membership sales and coordinates or delegates the marketing and membership relations programs to promote the club's services and facilities to potential and present members.
• Monitors the quality of the club's products, programming, and services, implements new products and services and ensures maximum member and guest satisfaction. Ensures the highest standards possible for food, beverage, sports, and recreation, entertainment and other club services.
• Provides advice and recommendations to the Board Chair and committees about construction, alterations, maintenance, materials, supplies, equipment, and services outside the scope of approved plan and/or budgets.
• Coordinates or delegates as necessary arrangements for public functions and social gatherings, including seating according to protocol and special courtesies extended to members and guests.
• Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club's operation by fulfilling the public obligations of the club as a participating member of the community.
• Serves as liaison between the Board of Trustees and all management staff.
• Develops, maintains, and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale, and member satisfaction.
• Coordinates the successful development and execution of the club's long range and annual (business/strategic) plans.
• Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
• Provides inspirational leadership, direction, supervision, and guidance to all staff members.

Benefits

• Medical, dental, vision insurance available after 30 days of employment. The Spokane Club covers the majority of the cost. Family members can be added at an additional expense.
• Basic life insurance coverage for all full-time employees, currently at $50k.
• 401k plan with a 1% match after one year of employment.
• Accrued vacation time of up to 10 days per year, along with sick pay of 1 hour per 40 hours worked. Vacation time increases to 15 days after 5 years.
• 6 paid holidays, along with 1 “floating” holiday to use whenever you like.
• Free daily meal within our restaurant, deli, or employee meal program.
• Free Spokane Club membership and parking.

Job Requirements

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in a leadership role within a hospitality, club, or similar setting.
• Experience in the hospitality areas of food & beverage and fine dining.
• Hotel and fitness management experience preferred.
• Demonstrated and proven experience in private club member experience, budget development, fiscal management, strategic planning, and staff management.
• Experienced in creating successful private club programming designed to maximize the member experience as well as existing and potential revenue opportunities.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required.
• Positive attitude, professional manner and appearance in all situations.