Hotel and Private Club Housekeeper

Housekeeping Role - Hotel & Private Club

Position Summary:

The Housekeeper plays a vital role in maintaining the cleanliness and appearance of guest rooms, hallways, and common areas within a luxury hotel and private club environment. You will be responsible for ensuring that all spaces are not only spotless but also welcoming, contributing to an exceptional guest experience. This role involves a variety of tasks, including daily cleaning, maintenance reporting, and the possibility of cross-training in laundry or janitorial duties. The Housekeeper’s attention to detail and dedication directly impacts guest satisfaction and the establishment’s reputation.

Key Responsibilities:

• Daily Room Cleaning: Stripping and remaking beds with fresh linen, vacuuming, dusting furniture and fixtures, wiping down all surfaces (windows, baseboards, light switches, etc.), and sanitizing bathrooms, including toilets, tubs, and sinks.

• Restocking Supplies: Ensure rooms are stocked with amenities such as toiletries, towels, linens, and refreshments. Replace damaged or missing items like lamps, towels, and coffee machines.

• Guest Room Maintenance: Inspect rooms for functionality, including checking heating/cooling units, light bulbs, and appliances. Report any maintenance issues to the appropriate department.

• Cross-Training Opportunities: Assist with laundry services, restocking supply closets, and helping with janitorial duties when needed, ensuring a flexible and varied work experience.

• Team Communication: Notify the front desk team when rooms are ready for occupancy and collaborate with other staff to address guest needs promptly. Maintain clear communication with team members to ensure all tasks are completed on time.

• Customer Focus: Always maintain a customer-service-oriented approach to create an atmosphere of genuine care for members and guests. Take pride in providing a high level of personalized service to ensure every guest feels valued.

Physical Demands:

• Frequent lifting (up to 25 lbs) and occasional heavy lifting (up to 80 lbs), including furniture and supplies.

• Manual dexterity to operate heavy cleaning equipment (vacuum cleaners, carpet shampooers, etc.).

• Ability to stand for long periods (up to 90% of an 8-hour shift) and perform tasks like bending, kneeling, and reaching overhead.

• May require climbing ladders to reach high areas (e.g., dusting tall drapery or vacuuming ceilings).

Qualifications:

• Education & Experience: High school diploma or GED required. One year of experience in hotel housekeeping or a related role is preferred.

• Skills & Competencies:

  • Attention to Detail: Thoroughness in cleaning and ensuring rooms meet high standards.

  • Time Management: Ability to complete tasks efficiently and within a set timeframe.

  • Customer Service Orientation: A positive, customer-first attitude with the ability to address guest needs.

  • Physical Stamina: Comfort with the physical demands of the role, including standing for long periods and lifting heavy items.

  • Communication: Clear and effective communication skills for reporting issues and working with a team.

• Other Attributes: Strong work ethic, positive attitude, and the ability to maintain a professional appearance at all times.

Working Environment: This role will require working in both guest rooms and common areas, including high-traffic locations like lobbies and hallways. The work environment is fast-paced, with a focus on quality service and guest satisfaction. Flexible hours and the ability to be on-call may be required.

Why This Role Is Ideal for You:

If you enjoy variety, this role gives you the opportunity to work in a dynamic environment where you’ll be involved in multiple aspects of hotel and private club operations. You’ll take pride in your work while ensuring a pristine and inviting atmosphere for guests. Whether you prefer the attention to detail required for luxury service or thrive in physically engaging tasks, this role offers a balanced mix of responsibilities. Plus, the opportunity for cross-training in other departments adds valuable variety to your daily tasks.