What are the responsibilities and job description for the Housekeeper position at Spokane Club Inc?
Job Summary
The Spokane Club's Housekeeping staff are responsible for cleaning the overnight guest rooms, hallways, and various other areas of the Club’s hotel. Additional cross training may be required in the laundry facility or janitorial department to assist, as needed.
Duties and Responsibilities
Daily cleaning of overnight hotel guest rooms including, but not limited to:
- Strips and remakes beds with fresh linen
- Empties wastebaskets and installs new liners
- Wipes all window sills, walls, baseboards, and light switches
- Vacuums rooms and hallways
- Dusts all furniture and fixtures
- Checks lamps for burned out light bulbs
- Wipes mirrors, windows, coffee machine, and refrigerator
- Checks heating/air conditioning unit for proper operation and sets temperature
- Changes mattress pads and blankets if needed
- Restocks stationary, refreshments, drink-ware, and other room amenities
- Cleans and sanitizes bathroom including toilets, tiles, tub, shower walls and curtains, sink, and fixtures
- Restocks towels, wash cloths, soap, toilet paper, and other bathroom supplies
- Ensures clean bathrobes, luggage rack, ironing board, and iron are available in each room
- Notifies front desk team when guestrooms are clean and ready for sale
- Daily stocking of supply closets and housekeeping cart
- Possible cross-training with laundry and club attendant roles
- Other duties as assigned
Core Competencies
- TEAMWORK: Actively participates in achievement of team and Club goals for the good of the group.
- COMMUNICATIONS: Consistently communicates in a clear and concise fashion.
- RESPONSIBILITY: Takes ownership of risks and consequences of decisions and actions and shares successes with supporting team.
- INITIATIVE: Seeks out opportunities that maximize professional growth and contribute to the Club's success.
- RESULTS-ORIENTED: Focuses on achievement of commitments and goals.
- CUSTOMER FOCUS: Places customer's needs and viewpoint first.
Job Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- One year experience in hotel housekeeping preferred
- High School diploma or GED
- Positive attitude; attention to detail; takes pride and ownership in job
- Customer-service orientation to create an atmosphere of genuine care for members and guests and to provide a high level of personalized service
- Ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a helpful and poised demeanor
- Professional appearance at all times
- Ability to work flexible hours on-call
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manual dexterity and ability to operate heavy equipment such as commercial grade carpet shampoo equipment
- Climb ladders and work several feet off the ground as in vacuuming tall drapery
- Lift and transfer unbalanced weight up to 10 pounds (regularly), up to 25 pounds (frequently), and up to 80 pounds (occasionally)
- Bend, kneel, and reach overhead to move items
- See at a close range for detail cleaning
- Push and pull equipment such as vacuum cleaners for extended periods of time
- Work while standing and walking for most of shift
- Apply pressure while cleaning such as pumice stone toilets
- Move heavy furniture, equipment, and supplies
- Able to stand for approximately 90% of an 8 hour shift
- Use hands to finger, handle, or feel
- Regularly required to reach with hands and arms
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
