What are the responsibilities and job description for the Sports Club Attendant position at Spokane Club Inc?
Job:
Responsible for monitoring traffic flow into facility, handling all court reservations, cash and charge transactions, answering phones and transferring calls to appropriate department, taking accurate messages, and distributing necessary Club related information. Provide our members with friendly and prompt service, preparing quality beverages and deli food in an upbeat and enthusiastic manner. Keeping food-service equipment and seating area clean and tidy. Responsible for operation of the Conditioning Room and for attending the members and guests needs with a high level of customer service at all times. The schedule is subject to change based on the needs of the business. Looking for someone with the flexibility to work when needed.
Duties and Responsibilities:
- Be courteous, professional, pleasing, and helpful to all members and their guests, in person and on the phone.
- Check for proper member identification on the computer and check the current status of each member as they enter the facility.
- Process correctly all transaction cash and charges.
- Accountable for balancing registers at shifts end.
- Accurately reserve courts as per time and availability.
- Issue and take collateral for daily-use lockers and other day-use equipment.
- Stock Sport Shop and display areas as needed. Report any low merchandise to the immediate supervisor.
- Maintain cleanliness in the Sport Shop, storage, and immediate lobby area.
- Relay information (complaints, problems, accident reports, etc.) to the supervisor.
- Perform other reasonable related duties as assigned by immediate supervisor and other management as required
- Oversee and document problems with equipment and conditioning room facilities.
- Orient new members to the proper use of equipment.
- Offer workout corrections to members and spot any members as needed.
- Continually clean up the free weight room by placing weights on racks.
- Clean all equipment throughout the shift and keep in the proper place.
- Enforcement of staff and Conditioning Room policies and procedures.
- Work as required, including holidays and weekends if necessary.
- Maintain and be knowledgeable of member incentive programs as needed.
- Be knowledgeable of all emergency procedures.
- Perform other reasonable related duties as assigned by immediate supervisor and other management as required.
- Stock and maintain product in coolers and other storage areas.
- Set up advertising displays or arrange merchandise on counters or tables to promote deli sales. Keep the menu board updated with current menu items.
- Take food and beverage orders and prepare as needed; wrap or bag merchandise for members as required.
- Accept payment and make changes or obtain members' account numbers for billing.
- Keep the Deli areas clean and orderly
- Communicate regularly with the supervisor, bringing to her/his attention items of concern or questions.
- Other duties as assigned to meet the Club's needs.
Job Requirements
- 18 year of age or older, 21 preferred
- High School Diploma or equivalent.
- Positive attitude; takes pride and ownership in job
- Customer-service orientation to create an atmosphere of genuine care for members and guests and to provide a high level of personalized service.
- Neat appearance at all times
- CPR certification (will train after hire); food handlers permit and MAST (alcohol permit) within 10 days of hire
- Ability to pass a criminal background check
- Practical experience in exercise procedures, lifting techniques and supervision of exercisers; working knowledge of aerobic and free weight equipment.
- Ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
- Completed classes in weight training, fitness, safety or equivalent.
- Previous retail or customer service experience, preferably with cash and credit transactions
- Basic food-service prep experience and prior barista experience preferred
- Ability to read and interpret documents such as department manual
- Ability to speak effectively with members and deliver a high level of customer service
CORE COMPETENCIES:
- TEAMWORK: Actively participates in achievement of team and Club goals for the good of the group, rather than merely for one's own benefit.
- COMMUNICATIONS: Consistently communicates in a clear and concise fashion.
- RESPONSIBILITY: Takes ownership of risks and consequences of decisions and actions and shares successes with the supporting team.
- INITIATIVE: Seeks out opportunities that maximize professional growth and contribute to the Club's success.
- RESULTS-ORIENTED: Focuses on the achievement of commitments and goals
- CUSTOMER FOCUS: Places customer's needs and viewpoint first.
