Receptionist

VACANCY ANN#:     STOI- 25-003

TITLE:                        RECEPTIONIST

DEPARTMENT:         477

SUPERVISOR:          477 EXECUTIVE ASSISTANT

LOCATION:               SPOKANE, WA

STATUS:                   NON-EXEMPT, FULL-TIME

RATE OF PAY:          $17.71 - $23.53 PER HOUR

OPENING DATE:      FEBRUARY 4, 2025

CLOSING DATE:      FEBRUARY 18, 2025

INTRODUCTION:

The receptionist will be the initial contact between the customers and the Tribal 477/TANF Program.  Greets customers and treat them with respect and dignity and maintain all confidential standards.

MAJOR DUTIES AND RESPONSIBILITIES:

• Expected to exercise mature judgment, initiative and resourcefulness in carrying out the responsibilities and duties of this position and will report to designated workstation at scheduled work hours;
• Confidentiality and/or Privacy Act will be adhered to at all times;
• Greet, direct and inform effectively and professionally with those who contact or utilize STOI Tribal 477 program services;
• Identify and handle stressful situations and be sensitive to customer’s issues and concerns;
• Acquire knowledge of all STOI Tribal 477 programs and work hours for informational purposes for the customers;
• Refrain from all office gossip and the spreading of rumors;
• The receptionist will use proper telephone techniques to ensure the customer’s needs are met; accurate and legible messages are taken and delivered in a timely fashion;
• Provide staff with necessary forms, timesheets leave, reimbursement, travel authorization, fax cover sheets, maintenance work orders and other documents;
• Maintain office supplies and security of those items;
• Keep a sufficient supply of forms for staff and customers; maintain forms for staff sign in, customers sign in, appointments, walk ins, and in coming phone calls;
• Keep updated on software to implement data, calendars, signs and other forms necessary for staff;
• Maintain customer’s life files, storage, confidentiality and security;
• Outgoing mail will be stamped and ready for pick up in a timely fashion; incoming mail will be stamped according to date, distributed to staff mailboxes daily;
• Know and follow the procedures for emergency evacuation for fire, bomb threats or any other life-threatening situations;

·         Prioritize workload accordingly and perform work related duties on a timely basis

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Basic office procedures and practices;
• Other community programs providing financial and health services;
• Knowledge of culture and traditions of Native American Indians;
• Ability to practice tact, courtesy and discretion;
• Ability to convey interest and concern to callers requesting information or assistance with problems related to the various programs;
• Ability to speak clearly and informatively;
• Utilizing different computer software and networking;
• Establishing a positive channel of communicating among co-workers, Tribal staff, public and private involved in serving the customer;

·         Utilizing multi-line phone system

MINIMUM REQUIREMENTS:

·         High School Diploma or equivalent

·         Federal background check is required

·         Customer service experience preferred

·         1 year related experience or training

·         WA State Drivers License

*Indian Preference Applies – Indian Preference grants preference to any enrolled member of a federally recognized tribe.

APPLY ONLINE: https://spokanetribe.bamboohr.com/careers/396?source=aWQ9MjE=  

Confirmation receipt of on-line application submission and interview status will be sent to all applicants e-mail address used when applying. Applicants are responsible to regularly monitor their e-mail for interview notifications.

Contact: Empero Corral or Kammi Rosenbaum

(509) 458-6576 or  (509) 458-6527  

 E-mail:   hrfrontdesk@spokanetribe.com

Applications Must Be Received In The Human Resources Department No

 Later Than 4:30 p.m. on the Closing Date

The Spokane Tribe Reserves The Right To Hire According To Its Indian Preference Policy

Applicants May be Subject To A Pre-Employment Drug Test

 Positions With The Spokane Tribe Are Subject To A 90 Day Probationary Period

Salary : $18 - $24