Assistant Community Manager/Receptionist

Overview

Assistant Community Managers are responsible for performing on-site clerical tasks to support daily business operations. Duties include greeting guests when they arrive, signing them in, answering inbound phone calls, sorting business and customer mail and more. They may also provide tours, tend to questions, do booking and track appointment schedules, ensure shared areas are professionally setup & maintained, and assist the Management team when necessary.

Title: Assistant Community Manager

Compensation: $15hr/DOE

Employment Type: Part-time

Hours: Flexible

Responsibilities

• Provide excellent customer service
• Receive visitors at the front desk by greeting, checking-in & directing them appropriately
• Manage front desk main phone line
• Receive/collect, sort, and distribute mail & packages daily
• Check & track inventory 
• Ensure reception and shared areas are tidy and presentable throughout the day
• Select and provide food and snacks for customers
• Provide basic and accurate sales information in-person and via phone/email
• Manage calendars, schedules, and booking reservations
• Scanning and digital filing
• Process guest billings and payments
• Attend and help out before, during, and after events as able
• Create social media content and post on various social media platforms

Requirements

• Must be available and willing to work on-site with flexible scheduling
• Computer / tech savvy and comfortable using computers, office software, booking systems, social media platforms, Google applications (sheets/docs/keep), and basic troubleshooting of common office tech (e.g., PC virus scans, printers, scanners)
• Outgoing Personality
• Quick Learner
• Excellent written and verbal communication skills
• The ability to anticipate needs and take initiative in solving problems
• Strong organizational skills with the ability to prioritize tasks and multitask effectively
• A background in customer service or willingness to learn
• Willingness to collaborate and assist in various tasks as needs arise
• Eye for maintaining a tidy and professional environment, with the ability to handle minor cleaning and setup tasks
• Must be able to perform light lifting and moving tasks, such as setting up event spaces or restocking supplies
• Punctual and dependable, with a commitment to being present and engaged during work hours
• Ability to think on your feet and handle unexpected situations with ease
• Willingness to take on a variety of tasks as the role and company evolve

Preferred but not required

• Experience in marketing; social media content creation and posting is a plus
• Experience in event planning and management
• Knowledge of the local area for customer recommendations
• Basic design skills with the use of Canva or Affinity/Photoshop style tools
• Ability to handle heavy lifting (e.g, moving desks )

Perks

• Paid sick time
• Flexible schedule
• Occasional provided lunch during events
• Unlimited snacks/coffee
• Business casual dress code
• Free Coworking space usage (within reason, & limited to off hours and when space is not in use)

More Details (day-to-day)

This business is a crossover between hospitality and retail and the position may evolve as we grow.

With business hours between 8AM – 5PM we do opening duties before 8AM and close right at 5PM.

On a daily basis, this individual will be stationed at the front desk, ready to greet and assist visitors. Their responsibilities include providing tours and pricing information, answering incoming phone calls, responding to texts and emails, and managing the scheduling, assignment, and payment processing for the various workspaces.

There will be regular walkthroughs to ensure all food and beverage areas are well-stocked, along with discussions with owners about purchasing and supplies. Daily duties may include general cleaning, wiping down surfaces, and preparing meeting spaces for members and customers. This involves arranging chairs, stocking the mini-fridge, and setting out water, pens, paper, and other essentials.

There may also be various tasks such as loading and unloading the dishwasher, restocking clean dishes and paper products, and replenishing snacks and beverages. On event days, assistance might be needed for setting up and cleaning up after events.

Additionally, this person must collect and distribute mail, help customers with printing/scanning/copying, or general computer and internet access.

This person will report to the Owners and work as part of a small team to be present and available as various situations and requests arise.

The person to fit this role should be a tech-savvy, self-starter that communicates very well with others and is a team player. This person should also be able to do occasional lifting as may be needed for space or event setup and clean up.

Want to apply?

Send a cover letter telling us how you’re awesome and include your resume to receptionist@spokeco.work.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Tucson, AZ 85710 (Required)

Work Location: In person

Salary : $15