Floor Supervisor

The Floor Supervisor is responsible for coordinating and assisting the Restaurant Manager and Assistant Restaurant Manager with executing outstanding service within the restaurant. He or she is also responsible for the oversight of restaurant staff to ensure standards of quality and customer service are met.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Full-Time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package  
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)

Essential Job Functions

• Train and supervise performance of team members
• Assist with new department projects including the implementation of new services as they arise
• Maintain and evolve the restaurant inventory as the business changes
• Assume MOD responsibilities, including opening and closing the restaurant, ensuring that all employees are following correct protocols
• Memorize the restaurant drink and food menu including daily specials
• Efficiently work and help in all areas of the restaurant
• Read and communicate BEOs to all the staff
• Consistently uphold liquor laws in accordance with state and federal guidelines
• Assist in creating new menu specials and suggest new product lines
• Assist in team member attendance and performance documentation
• Oversee dining areas to ensure they are clean and closed properly at the end of the operating day
• Assist with event requirements as needed
• All other duties as assigned

Basic Qualifications

• 3-5 years of experience as a bartender in a restaurant environment
• 2 years of supervisory experience
• 21 years of age or older
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• RAMP Certification (if not already certified, Company will provide training within 90 days of employment)
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Integrity to safeguard confidential information
• Experience communicating with individuals of diverse demographics

Working Conditions

• Work environment: Upbeat, high-energy restaurant located within large sports complex with heavy foot traffic and frequent large crowds. The team member will primarily work in a restaurant and kitchen environment with fluctuating temperatures that can become hot, humid and/or wet, especially in the dish room areas.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling and talking. The team member will be frequently required to stoop, kneel, or crouch.
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 100 lbs. occasionally.