What are the responsibilities and job description for the Food & Beverage Supervisor (PT) position at Spooky Nook Sports?
The Food and Beverage Supervisor is responsible for successful management of all aspects of the Spooky Nook Sports concession operations.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 80,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Free child watch (3 hour increments)
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions
- Maintain on-going development and training of other Food and Beverage associates to contribute toward the growth of the Company.
- Maintain positive working relations between Food and Beverage and all other departments.
- Assist in preparing & set up of the concession areas for specific programs, sports events, or showcases.
- Facilitate cash, staffing, setup, and equipment needs.
- Communicate properly and effectively with the guest, associates and managers regarding any operational challenges and opportunities to better enhance the overall guest’s experience.
- Follow and update concessions area SOPs.
- Manage employee breaks in compliance with wage and hour laws
- Communicate necessary information to hourly staff.
- Assist in conducting monthly physical inventory as requested by management.
- Oversee Food Service Leads & Attendants during shift.
- Process all point of sale transactions promptly and within company guidelines and troubleshoot POS systems if errors occur.
- Supervise and coordinate activities of all Food & Beverage employees engaged in providing meals and/or beverages to patrons and employees.
- Ensure food preparation and display food is appealing to the eye and replenished as needed.
- Follow WLD (Wrap, Label and Date) procedures for all food products and return to designated areas. Practice FIFO (first in first out) on all products. Utilize cooler products that are WLD first before opening new products.
- Assure exceptional guest service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
- All other duties as assigned.
Basic Qualifications
- At least 1-2 years of experience in a supervisor role, preferably in concessions or food & beverage
- 18 years of age or older
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications
- Familiarity with global operational function of an entertainment venue
- Thorough understanding of inventory management
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
- Self-starting and motivated with the ability to work independently and take initiative
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Integrity: Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Demeanor to remain calm in tense or stressful situations
Working Conditions
- Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member is occasionally required to work outside where he or she will be subject to environmental conditions.
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 50 lbs occasionally.
- Noise Level: The noise level in this environment is typically moderate to loud.
- Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.
