What are the responsibilities and job description for the PT Server position at Spooky Nook Sports?
The Server is responsible for providing outstanding table side customer service during a guest’s visit to the restaurant. This position strives to meet and exceed customer’s needs while dining and goes above and beyond to deliver a lasting experience for the guest. This position offers part-time hours (primarily weekends), approximately 20 hours/week.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 80,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Free child watch (3 hour increments)
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions
- Welcome guests to the restaurant in a professional and courteous manner
- Memorize the restaurant menu including daily specials
- Make dining suggestions based on guests’ wants and needs
- Take all orders for food and beverage
- Enter orders using a POS system
- Consistently enforce liquor laws in accordance with state and federal guidelines
- Serve customer orders with high level of accuracy
- Ensure guest dietary needs are met with assistance of back of the house staff
- Repeatedly check-in with guests during meal service to ensure all requests have been met and exceeded
- Assist with clearing table during and after meal service
- Suggest additional menu items to the guest during their service
- Assist host(ess) to make sure all menus and silverware are prepared for service
- Prepare checks and receive payments from guests
- Assist with the preparation of food and drink items when necessary
- Clean restaurant space including tabletop, floors, and other exposed surfaces when necessary
- Carry bus trays to the kitchen for washing and assist with washing as needed
- Adjust table set-up as needed to accommodate large parties
- All other duties as assigned
Basic Qualifications
- Previous experience as a server in a restaurant environment
- 18 years of age or older
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Integrity: Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Demeanor to remain calm in tense or stressful situations
- Initiative to work efficiently with minimal supervision
Working Conditions
- Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member will primarily work in a kitchen environment with fluctuating temperatures that can become hot, humid and/or wet, especially in the dish room areas.
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 30 lbs occasionally.
- Noise Level: The noise level in this environment is typically moderate to loud.
