What are the responsibilities and job description for the Security Manager position at Spooky Nook Sports?
The Security Manager will be the primary contact for Spooky Nook Sports Manheim’s safety and security policies, procedures, and operations. This will include overseeing all operations and strategy for the security department, creating operating procedures and emergency operations planning, building relationships with local law enforcement, and ensuring safety and security of all employees, guests, customers, and stakeholders.
NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment:
- PA State Police criminal history record,
- PA Child Abuse Clearance, and
- FBI Fingerprint-based criminal history clearance.
If you do not already have these, please follow this link to begin the process of obtaining your clearances: . We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a full-time team member of the Nook, you will enjoy:
- Free family membership to our massive 80,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
- Affordable and comprehensive Medical, Dental, and Vision benefits
- Competitive PTO package
- Paid holidays
- 401k program
- 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
- 35% discount on all Nook apparel
- Free child watch (3-hour increments)
- Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
- Local business discounts
Essential Job Functions
- Direct the operations and development of the Manheim Security team
- Update, create, and document current and future processes and procedures
- Develop and implement annual customer satisfaction surveys related to the operation of the security department
- Attend weekly operational meetings
- Professionally develop security team members and ensure they are properly trained
- Ensure the security expense budget is accurate and addresses the needs of the department
- Develop and manage the relationships with local law enforcement agencies
- Respond to, and be the point of contact for, medical emergencies, fire alarms, altercations, and other response events
- Assist with investigations in a wide variety of topics including employee relations, guest complaints, and injuries
- Conduct physical inspections of property to ensure building remains secured at all times
- Manage security related systems including security cameras, access point permissions, and two-way radios
- Assist in providing training in the areas of active assailant, stop the bleed, CPR, etc.
- Compile statistics, data and operating reports to maintain or make appropriate adjustments to operations
- Develop and maintain collaborative relationships with guests, community stakeholders, organizations, partners and volunteers
- Distribute appropriate information to employees and guests related to security for special events, tournaments, etc.
- Provide onsite support for Spooky Nook Sports tournaments
- Serve on departmental task groups
- Stay informed of sport and recreation industry trends and happenings and react accordingly to keep Spooky Nook Sports safe and secure
- All other duties as assigned
Basic Qualifications
- PISGS, OPOTA, PATH, OCAT, or similar certificates
- Bachelor’s Degree in relevant field (i.e. Criminal Justice, Business, Emergency Management, education, etc.)
- An accumulation of at least 10 years of experience in security, law enforcement, or emergency management
- 21 years of age or older
- Dependable transportation to and from work
- Must have a valid Driver’s License
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications
- At least 5 years of experience in a senior management role with multiple direct reports
- Ability to visit sites and build relationships with community organizations
- Knowledge of operations for large, banquets, trade shows, corporate meetings, and youth travel sports
- Demonstrated ability to lead and inspire a team
- Passionate about guest service and advocacy
- Thorough knowledge of sales principles, brand, product, and service management
- High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Integrity: Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Demeanor to remain calm in tense or stressful situations
- Initiative to work efficiently with minimal supervision
Working Conditions
- Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member is occasionally required to work outside where he or she will be subject to environmental conditions.
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 50 lbs occasionally.
- Noise Level: The noise level in this environment is typically variable.
- Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
- Travel: During preopening phase, overnight travel to Spooky Nook Sports in Manheim, PA is frequent. After Spooky Nook Sports Ohio opening, occasional overnight travel is required
