Client Services Specialist

Are you passionate about making a meaningful impact in people's lives? Do you excel at problem-solving and enjoy guiding others through challenging situations? If so, we have the perfect opportunity for you! As a Client Services Specialist, you will play a pivotal role in overseeing private duty services while providing mentorship and support to caregivers. Join our team and be part of an organization committed to delivering quality care and making a difference every day.

• Mentorship and Guidance: Serve as a mentor to caregivers, providing guidance and support to ensure the delivery of high-quality private duty services. Utilize your critical thinking skills to assess complex situations and develop effective solutions.
• Coordination of Services: Coordinate and oversee both direct and indirect client services provided by agency personnel. Assign appropriate personnel based on client needs and ensure efficient delivery of care.
  
• Case Evaluation and Review: Review and evaluate each case thoroughly, identifying service requirements and opportunities for improvement. Conduct regular case conferences and provide ongoing feedback to staff to enhance performance.
  
• Staff Development: Promote the professional development of staff through in-service training and continuing education programs. Offer guidance and counseling to help employees continually improve their skills and provide safe, effective care to clients.
  
• Compliance and Quality Assurance: Ensure compliance with all regulatory requirements and agency policies. Conduct regular record reviews and supervisory visits to maintain high standards of quality and safety in service delivery.
  
• Community Engagement: Act as a liaison between the agency and the healthcare community, promoting private duty referrals and staying informed about changes in the field. Participate in the development of organization goals and strategic objectives.

• Critical Thinking Skills: Must possess exceptional critical thinking and problem-solving abilities to effectively navigate complex scenarios and make sound decisions.
• Excellent Communication: Strong observation and communication skills are essential for effectively coordinating services and providing guidance to staff.
  
• Self-Directed: Ability to work independently with minimal supervision, while also being flexible and cooperative in fulfilling obligations.
  
• Physical and Mental Stamina: Maintain good physical stamina and mental health to meet the demands of the role, including on-call responsibilities and staffing clients as needed.
  
• Licensure and Requirements: Must be a licensed driver with a reliable vehicle, insured in accordance with state and agency requirements. Meet all qualifications outlined in the Home Service Worker job description.