What are the responsibilities and job description for the Customer Service Representative/Scheduler position at Spooner window and door?
## Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
## Duties
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information and order placement
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Upsell products or services to increase revenue
- Conduct outbound calls for follow-ups and sales promotions
## Qualifications
- Excellent phone etiquette and communication skills
- Proficiency in English; bilingual or multilingual skills are a plus
- Strong analytical skills to assess customer needs effectively
- Experience in customer service, sales, or related field preferred
- Ability to perform data entry accurately and efficiently
Join our team and enjoy a rewarding career with opportunities for growth and development!
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: Hybrid remote in Spooner, WI 54801
Salary : $15 - $19