VP Franchise Operations

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

In the role of VP Franchise Operations, you are a dynamic leader, providing hands-on support to our field store operations, to include Regional/Area Directors, Coaches, Team Leaders (franchisees) to facilitate their continued success. Your expertise in helping Team Leaders run the Sport Clips system will help the growth and success of each store within your market. Your efforts will bring new stores off the ground (Grand Openings or GOs), while influencing existing stores with continued growth. Put simply, you will play a critical role in helping a territory grow and experience continued success.

MUST BE LOCATED IN THE FL OR GA MARKET

Duties & Responsibilities:

• Provide direct leadership to the six (6) Regional/Area Directors who are supporting Team Leaders through effective leadership, communication and coaching.
• Provide support to Team Leaders in your assigned market.
• Active collaboration with Area Developers and Team Leaders to ensure that the execution of business plans is returning the defined goals and achieving the financial objectives.
• Ensure clear and timely communication of company information related to operations policies and concepts, franchising, real estate, training programs and marketing strategies to Team Leaders through coordination with internal support center departments.
• Monitor the execution of business plans through continued communication such as the coordination of Area Director led regional calls, meetings with Area Director's and SCI Management, as well as participation in National Huddles/Meetings, Quarterly market visits and Quarterly Business Reviews.
• Analyzing and evaluating Profit & Loss (P&L) statements and influencing Team Leaders on appropriate actions.
• Ensure training is created, scheduled and delivered to Team Leaders in accordance with company standards; continuously monitor the training and development of the Team Leaders.
• Become an expert in the 4-walls operational practices of Sport Clips stores to effectively drive performance in the stores.
• Ensure that we are supporting and enforcing SCI compliance standards through regular store quality and success checks.
• Close partner with Real Estate & Franchising to ensure that we are proactively driving the growth and development opportunities.
• Serve as a liaison for Field Operations, Area Developers, Team Leaders and Sport Clips Support Center.
• Additional duties and responsibilities may be assigned.

Supervisory Responsibilities:
This role will have direct leadership with the six (6) Regional/Area Directors and the GO/Turn-around Stores. Additionally, will have a market influencing between 25 – 35 Team Leaders (i.e. franchise owners) with their area of responsibility. This Region can anticipate 5 – 10 store grand openings per year.

Critical for success will be establishing positive relationships with the Area Developers and Sport Clips Leadership Team. This role will have frequent and routine interactions with Sport Clips Leadership Team Members.

Qualifications:

• Bachelor’s Degree or equivalent business experience; master’s degree preferred
• 8 years of experience in the franchising or cosmetology industry, or a combination of both
• 8 years’ experience in store operations experience
• 10 years in leadership role(s); with experience leading productive, diverse field-based teams
• Demonstrated understanding of analyzing a profit & loss (P&L) statement and influencing appropriate operational activities
• Exceptional collaborative and influencing skills with high-net-worth business leaders
• Effective decision-making skills
• Able to solve complex problems with multiple stakeholders and drive the implementation of solutions
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook)
• Strong communication skills
• Strong Training Delivery, Presentation, Analytical and Relationship Building skills

Physical Demands: Position requires occasional or frequent moderate activity such as remaining in a stationary position for extended periods of time, occasional lifting and bending.
Travel: 75%

Flexible work from home options available.