Patient Accounts Receivable Representative (Physician Office)

Patient Accounts Receivable Representative (Physician Office)

Sports Medicine and Orthopedic Center (SMOC) is hiring for a Medical Accounts Receivable Representative to assist with timely follow-up and collection on medical accounts receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. We are looking for candidates who will actively exhibit these values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude.

Reports to: Department Manager

Responsibilities:

• Work to develop plan for maintaining proper coverage on all patient balances.
• Review aged accounts, and collect payments or refer to bad debt using established protocols.
• Manage overpayments and refunds process
• Work tickler accounts daily to ensure overall health of accounts receivable.
• Review and respond to daily correspondence
• Verifies bank deposits and PM posting for Athena, Rivia and Raintree
• Uploads/Downloads EOB's as required to ensure all payments are accounted for.
• Identify trends and inform manager, as appropriate
• Escalate issues to manager, as appropriate
• Other responsibilities as assigned.

Role Information:

This position works closely with Patients, Front Desk and Finance

• Full-Time
• Hourly
• Non-Exempt
• Eligible for Benefits

Job Requirements

Required Knowledge, Skills, Abilities & Education:

• High school diploma or equivalent
• Experience with medical billing and proficiency reading EOB’s
• Working knowledge of the revenue cycle
• Strong math and analytic skills and proficiency with an adding machine
  
• Excellent customer services and interdepartmental communication skills a must
• Strong interpersonal and persuasive abilities to secure accurate and timely payment
• Ability to work in a fast-paced environment
• Outstanding communications skills; both verbal and written
• Positive role model for other staff and patients by working with them to promote teamwork and cooperation
• Ability to apply common sense understanding and logic in day-to-day activities.
• Ability to work independently and as part of a team
• Strong attention to detail and speed while working within tight deadlines
• Exceptional ability to follow oral and written instructions
• A high degree of flexibility and professionalism
• Excellent organizational skills

Preferred Knowledge, Skills, Abilities & Education:

• athenahealth experience
• Comfortable with electronic and manual communication.
• Able to quickly identify trends and escalate, as appropriate.
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents.
• Proficient with MS Outlook, Word, and Excel

Physical Demands:

• Sitting and typing for an extended period
• Reading from a computer screen for an extended period
• Speaking and listening on a telephone
• Working independently
• Frequent use of a computer and other office equipment
• Work environment of a traditional fast-paced and deadline-oriented office

Key Competencies:

1. Communication

2. Attention to detail

3. Responsiveness

4. Customer Service

5. Execution