What are the responsibilities and job description for the Account Executive, Ticket Sales & Service position at Sporting JAX?
Title: Account Executive, Ticket Sales
Department: Sales
FLSA Status: Exempt
Reports To: Director of Ticket Sales & Service
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of soccer in America. We are the nation’s largest and fastest-growing professional soccer organization, bringing the world’s game to more and more communities across the United States and Canada. Based in Tampa, Fla., the USL oversees multiple professional and elite pre-professional leagues, including the USL Championship, USL Super League, USL League One, USL League Two, USL W League, USL Academy, and Super Y League.
We are authentic to the spirit of the game, honoring the dedication of the players, the passion of the supporters, and the culture of the clubs. We believe in the power of soccer to unite people, provide unique life experiences, and have a meaningful impact in local communities. We work as a team, challenge the status quo, and strive to make everyone feel welcome.
United Soccer League is the proud recipient of Front Office Sports' 2021 & 2022 Best Employers in Sports and Tampa Bay Business Journal's Coolest Office Spaces.
Overview of Sporting JAX LLC
Sporting Club Jacksonville, or “Sporting JAX” is the club founded in 2020 by a local Jacksonville ownership group and named in collaboration with the First Coast community in 2023.
The club’s goal is to operate a men’s professional USL Championship club, a women’s professional USL Super League club and a USL Youth Academy through work with city and county authorities to develop a 15,000-capacity community stadium and training facilities to host the clubs in Northeast Florida.
The ownership group is led by successful business entrepreneur Ricky Caplin and includes sporting legends Tim Tebow and Fred Taylor, as well as experienced professional soccer executive Steve Livingstone and local community innovator Tony Allegretti. Additionally, UF women’s soccer coaching legend Becky Burleigh leads Sporting JAX’s efforts as a consultant to the women’s pro team.
The club is a community-oriented organization focused on providing opportunities for youth development, fostering competition, and delivering exceptional professional soccer experiences.
The club’s stadium and facilities will reach out beyond soccer to other sports and other sporting communities. Sporting JAX exists in part to advance soccer and an equal playing field in our community as well as provide a “sporting chance” for the underserved and marginalized.
The Account Executive, Ticket Sales position is primarily responsible for driving revenue and hitting sales goals around new ticket sales related to seasons, packages, and group tickets. This person should be a self-motivated and positive professional. The Account Executive, Ticket Sales position will work under the direction and guidance of the Director of Ticket Sales.
ESSENTIAL FUNCTIONS
- The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including seasons, packages, and group ticket for both the Men’s USL Championship team & Women’s Super League Team
- Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
- Effectively use CRM to maintain accurate records of all client and prospect interactions.
- Effectively use ticketing platform to describe and select available seat locations for patrons, and transact point of sale in system
- Participate and contribute in weekly sales meetings and training sessions.
- Work in conjunction with club & USL league staff to promote and generate sales on all events while providing a great fan experience.
- Establish relations with book of business to enhance customer service and retention
- Assist with any administrative ticket functions.
- Assist with any special projects or duties as assigned by Director of Ticket Sales and Ticket Operations Manager
- Setting and conducting in arena and out of the office appointments
- Must be willing to work non-traditional hours, weekends, events and game days
- The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals
- Other responsibilities as assigned
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s Degree or equivalent
- 1-2 years sales experience is preferred
- Excellent professional verbal and written communication skills
- Maintain a professional image and positive attitude
- Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
- Set and conduct in stadium, arena and out of the office sales appointments.
- Effectively use CRM to maintain accurate records of all client and prospect interactions.
- Reach and exceed individual and team sales revenue goals.
- Assist with managing and stewarding existing season ticket members.
- Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
- Ability to learn and master software programs including CRM and ticketing platform
- Ability to handle heavy volume of outbound and inbound phone calls and emails
- Candidate should possess excellent time management and organizational skills
- Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
- Ability to work in a team-oriented environment and effectively influence and communication with C-level clients
- Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
- Candidate must have a strong work ethic and a desire to build a career in professional sports
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
