What are the responsibilities and job description for the Event Services Manager position at Sports and Social?
Live! destinations are among the highest-profile sports, entertainment, hotel, and gaming projects in the country. Each one delivers our signature blend of excitement, design, amenities, and customer service.
In major U.S. cities, Live! destinations are the most-visited ones in their respective regions, attracting more than 55 million people per year. Live! embodies the special flair and culture of each community while offering residents and visitors a mix of best-in-class local, regional, and national dining, entertainment, and hospitality. Live! invites people into the energy and excitement of electric environments. Concerts. In-person performances. Festivals. Community events. Watch parties.
What we offer:
- Competitive Pay with annual reviews
- Comprehensive Benefits Package
- 401K, with contribution
- Career Advancement Opportunities
- Paid Time Off
Role description: The Event Services Manager is responsible for the planning and coordination of events. This role ensures seamless event operations, exceptional customer service, and effective collaboration with clients, vendors, and internal teams. The Event Services Manager plays a key role in ensuring that events are executed on time, within budget, and to the highest quality standards.
Responsibilities:
- Planning: Work directly with clients to plan all details of an event, including but not limited to, developing accurate event timelines, final food and beverage selections, entertainment, set-up, and staffing. Create proposals, BEOs, diagrams and signage.
- Communication: Communicate with clients, vendors, operations staff, and other internal stakeholders to ensure that needs are met and that everyone is informed. Lead/attend weekly BEO meetings.
- Customer service: Build strong relationships with clients, stakeholders, and vendors to ensure successful event outcomes. Manage the client service process, respond to client input, and ensure that clients are satisfied. Secure final payment and settle any billing variances post event.
- Vendor management: Oversee vendor deliverables and ensure timely arrival, setup, and breakdown of equipment and services. Ensure compliance with all contracts, policies, and procedures.
- Staff management: Handle event staffing, including training, and supervising staff. Oversee event setup, execution, and teardown, ensuring smooth operations and adherence to timelines.
- Problem resolution: Troubleshoot issues that arise during events, making real-time adjustments as necessary.
- Reporting: Collect and analyze event data, feedback, and metrics to evaluate success and identify areas for improvement. Maintain records and documentation of all events for future reference.
Qualifications:
- Strong organizational, communication, and coordination skills with excellent attention to detail.
- Excellent negotiation and interpersonal skills.
- Ability to meet deadlines in a fast-paced environment, works well multitasking, and is a team player.
- Ability to communicate in a professional and effective manner in dynamic guest service environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be able to work flexible hours, including nights, weekends, and / or holidays.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel). Triple Seat experience preferred.
Equal Opportunity Employer:
Live! Hospitality & Entertainment is committed to equal opportunity and is firmly committed to preventing discrimination and harassment in its application and hiring processes and in its employment decisions.
Live! Hospitality & Entertainment is not accepting unsolicited resume from search firms for this position. Search firms who submit candidates for this position are not eligible for compensation, even if the candidate is successfully hired.
This job posting is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties, and skills that may be required for this job.
