What are the responsibilities and job description for the Server - Sports & Social Green Hills position at Sports and Social?
Sports & Social offers one of the best sports watching experiences in the region with its premier game-day Sports Watch activations and immersive sports entertainment atmosphere. The 8,900 square foot space is highlighted by multiple digital media experiences, including a 33’ state-of-the-art LED media wall that allows guests to watch multiple games and sporting events at once. Game days at Sports & Social offer the next best sports watching experience outside of a stadium or arena and feature elements such as live fan-cams and industry-leading audio and visual displays. The space also has a variety of social games including hoops, skeeball, shufflepuck and Beirut, as well as an outdoor patio for dining and socializing with family and friends.
Server Responsibilities include, but are not limited to:
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
- Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
- Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
- Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
- Communicate with guests clearly, patiently and with good humor.
- Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
- Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
- Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
- Must be able to complete all side work assigned.
- Accurately account for all sales and payments from the guest.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.
Server Qualifications
- At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
- Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
- Must meet state legal age requirements.
- Must speak fluent English, other languages preferred.
- Must be courteous, pleasant, and good natured.
- Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
The Server position requires the ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
- Must be able to efficiently and safely stand and move about the entire facility during each shift.
- Handling food, objects, products and utensils effectively and safely.
- Bending, stooping, kneeling, lifting.
