Client Success Manager (SPAD)

Client Success Manager 

Overview 

Support C-level, high-touch sponsorship and advertising sales efforts while executing campaigns accurately and efficiently.  Deliver exceptional communication and reporting to all internal and external stakeholders.  Candidates should have a genuine interest in media and advertising, possess analytical skills and relate well with a team. Successful account managers should be proactive, accountable, resourceful, engaging and thrive in a fast-paced environment. 

Skills and Experience 

• Education: Bachelor’s Degree  
• Experience: Two years media experience preferred 
• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner  
• Strong decision-making, problem solving and conceptual thinking abilities 
• Meticulous attention to detail and excellent follow through 
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively  
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management 
• Ability to deliver very high-touch service to the most influential businesses in the sports industry  

Responsibilities 

• Manage strategic and mid-market accounts to ensure campaigns are executed accurately and efficiently  
• Steward campaigns from start to finish by monitoring activities, maintaining detailed records, and leading kick off calls, mid-campaign calls, and wrap up calls 
• Pull data from multiple systems and sources for analysis and create compelling reporting that drives sales support ideas and improvements and positively position SBJ for renewals 
• Strategically communicate program metrics to advertising and sponsorship clients. 
• Meet regularly with sales team to discuss account progress and identify upsell, cross-sell, and renewal opportunities  
• Provide regular market feedback to the sales, product, and marketing teams 
• Coordinate with marketing and all content delivery partners to ensure everyone activating a campaign is aligned 
• Take ownership of tools, projects, and processes learning on the go – suggesting innovations or efficiencies in workflow  
• Play a role in developing and implementing best practices and processes to improve operational efficiencies 
• Learn the sponsorship and advertising business to an expert level and be a brand advocate 
• Contribute to a positive and successful team environment 
• Other responsibilities and tasks as assigned