What are the responsibilities and job description for the Patient Scheduling position at Sports Medicine Associates of San Antonio?
Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team member.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
- Manages large volumes of inbound calls in a timely manner; always identifying self and clinic.
- Answers all calls in the queue in a timely and efficient manner
- Handles all incoming telephone calls from patients, makes appointments in appropriate time slots for doctors and answers general questions and inquiries
- Uses computer system to refer existing patient information or set up new patients
- Provides patients with available time slot and desired location to ensure full use of all physician time slots
- Communicates all add-ons, delays, cancelations, and no shows to Clinical Coordinator
- Responsible for inputting very detailed information on the patient using a variety of computer screens i.e. personal information and insurance
- After completion of the call and input of the patient information, representative checks records
- Verifying the details entered and adds any additional notes that may be necessary.
- Explains all patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment
- Provides information to callers on practice policies and procedures such as what is required following
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Maintains general filing system and files appropriate correspondence electronically or manually.
- Receives, directs, and relays telephone and fax messages.
- Responds to calls efficiently, not put time saving before quality of service.
- Maintain inventories of supplies and provides a list of what is needed to the manager
- Must be able to cover Patient Experience/Front desk as needed
- Performs other general administrative tasks as directed by Patient Experience Manager or Team Lead
EDUCATION:
High School diploma or GED required
QUALIFICATIONS:
- Knowledge of medical practice NextGen HER software (preferred)
- Knowledge of insurance benefit structures
- MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
- Excellent telephone etiquette, pleasant personality and customer service skills.
- Bilingual in Spanish and English
EXPERIENCE:
1 years of experience working in an office, clerical or medical facility.
Experience with electronic scheduling system and electronic medical records (EMR) required.
Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Medical-Surgical
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On site required
