Wholesale Account Coordinator

Sports Research has an opportunity for an experienced, full-time Wholesale Account Coordinator to join our team here in our beautiful San Pedro, CA office and one work-from-home day. This role is responsible for the processing and monitoring of domestic and / or international wholesale customer orders, documents, and reports for customers such as Costco, Walmart, Target, GNC, iHerb, Kroger, Coupang, and Vitamin Shoppe. They will act as their main contact of communication and provide them with excellent customer service.

Sports Research is one of the largest privately held dietary supplement and health and wellness brands in the U.S. Established in 1980 and made popular by our flagship product Sweet Sweat, we remain a family owned & operated company dedicated to providing the highest quality products. As a leader in this industry, we are searching for the right people to bring into the brand and be a part of The Sport Of Life!

Responsibilities Include, But Are Not Limited To :

• Process, track, and invoice orders for assigned wholesale customers such as Costco, Walmart, Target, GNC, iHerb, Kroger, Coupang, or Vitamin Shoppe.
• Issue purchase orders (POs) in NetSuite and ensure requested due dates will be met for order fulfillment.
• Troubleshoot any issues, delays, overages, shortages, and damages.
• Monitor and update daily internal reports and sales logs.
• Track and trace shipments.
• Provide documents, required specifications, quotes, and / or cost sheets to customers.
• Proactively and effectively provide timely customer support.
• Maintain transaction records and e-files and be able to provide documentation needed during research for claim adjustments.
• Work daily in company systems including, but not limited to, NetSuite, Formstack, Adobe Sign, G-Suite, Shopify, Zendesk, Wrike.
• Develop and update Standard Operating Procedures (SOPs) for order entry and workflow optimization.
• Attend tradeshows and expos as needed, fostering networking opportunities and promoting brand visibility.
• Regularly monitor assigned accounts to ensure compliance with Minimum Advertised Price (MAP) policies and prevent unauthorized online selling.
• Monitor and evaluate buying patterns that may lead to unauthorized selling online.
• Provide support to leadership.
• Other duties as needed / assigned.

Skills and Qualifications :

Physical Requirements :

Benefits :

Sports Research is an equal opportunity employer committed to providing a diverse environment.

Sports Research may update benefits at any time with notice.

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