Sports Warehouse Retail (La Quinta, CA) - Retail Manager

Description

This is a full time position that requires physically reporting to work in La Quinta, Ca.

Possible weekend shift required

Starting pay for this role is $60,000- $75,000

This is a new retail location that hasn't yet opened. This position may require some training in San Luis Obispo, CA until the La Quinta  location opens early 2025

About Us

We are a growing e-commerce company that specializes in tennis, running, bass fishing, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done.

We are looking for a reliable and personable individual to manage our retail store, while helping us build lasting relationships with our customers in our retail storefront located in La Quinta, California. Whether you are helping someone find the right tennis racquet to fit their needs or answering questions about various types of shoes, we want you to share a passion for people and ability to problem solve.

Requirements

The ideal candidate will have

• Running and/or Tennis experience preferred.
• Proven successful experience as a Retail Store Manager or equal role, preferably in a similar industry.
• Strong leadership skills with a focus on driving business performance.
• Exceptional customer management abilities, with a dedication to delivering outstanding service.
• Excellent organizational skills and attention to detail.
• Effective communication and interpersonal skills to interact with customers, staff and stakeholders.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess high-level verbal communication skills.
• Enjoy helping others and finding creative solutions for customers.
• Demonstrate professionalism with customers and co-workers.
• Have ample knowledge of tennis/running products.
• Work effectively and efficiently in a fast-paced environment.
• Have the ability to multi-task and remain composed under pressure.
• Demonstrate great attention to detail and organizational skills.
• Continually learn and develop skills relevant to the role.
• Be consistent with attitude and approach-ability.
• Bring a positive attitude and strong work ethic to the workplace.

Manager Responsibilities

• Recruit, train, supervise and develop store staff, fostering a positive and productive work environment.
• Conduct personnel performance reviews to identify training needs and facilitate career development paths.
• Address customer queries and complaints promptly and effectively, ensuring customer satisfaction.
• Coordinate promotional activities and execute displays to enhance product visibility and drive sales.
• Oversee merchandising strategies and maintain optimal stock levels to meet customer demand while maximizing store performance.
• Complete store and employee administration tasks accurately and on time, maintaining organized records.
• Uphold outstanding store condition and visual merchandising standards to create an inviting shopping environment.
• Analyze buying trends and customer feedback to inform purchasing decisions.
• Ensure compliance with health and safety regulations and company policies.
• Exercise confidentiality and a respect of employee privacy in all aspects of the job.

Employee Training and Development

• Field questions and provide assistance to Retail Staff as necessary.
• Administer skill and process training to Retail Staff as assigned by management.
• Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.

Additional Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.

Racquet Service

· Carefully and efficiently install strings according to racquet specifications.

· Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions.

· Repair and/or replace accessories as needed.

· Maintain a safe and clean work environment.

· Other duties deemed necessary to support daily operations of Sports Warehouse.

Benefits & Perks

Full Time Employees:

· Medical, dental and vision benefits

· Paid vacation time

· Life insurance

All Employees:

· Merchandise discounts with all Sports Warehouse companies

· Paid sick time

· 401(k) and profit-sharing programs

· Opportunities for growth

· Employee appreciation events

Work Environment

· This position operates in a typical retail environment that requires frequent face-to-face interactions with customers. This role routinely uses computers and cash registers/credit card machines. The use of racquet stringing machines and related tools/supplies may also be required.

Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software/cash registers to place customer orders and communicate with others to exchange information. The employee is frequently required to stand for prolonged periods of time and move about inside the building. Position may require standing for prolonged periods of time with use of hands/fingers while stringing racquets. The employee is sometimes required to sit, bend, twist, stoop, kneel, crouch or climb.

· The employee must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 11-20 pounds, and rarely lift and/or move items that weigh between 21-50 pounds.

Salary : $60,000 - $75,000