Customer Service Representative (Delhi, NY)

Sportsfield Specialties is seeking an experienced, career-minded Customer Service Representative to help support Sales and its Regional Managers in Delhi, NY.

Responsibilities include but not limited to:

• Ability to successfully manage and track multiple customer projects from order placement to completion, while ensuring consistent customer contact and project profitability.
• Accurately perform data entry to reflect project and production requirements as required by project designer/customer.
• Collaborate/Communicate internally with the following to follow up as necessary with contractor representative(s).
  • Finance ~ to establish customer credit,
  • Engineering for costing, submittal, and final product information,
  • Purchasing for vendor orders,
  • Production for lead times and,
  • Shipping for ensuring accurate shipments and packaging details.
• Deliver excellent customer service externally and internally by responding to all inquiries in a timely and accurate manner.
• Maintain territory sales backlog.
• Maintain up-to-date product knowledge, including a working understanding of product installation and basic site construction, as well as a basic understanding of the rules and regulations of an associated sport or event.
• Address project issues with clients as they arise and follow through as the expert and solutions provider to provide the best possible customer satisfaction experience.
• As required and in conjunction with Inside Sales counterpart, conduct project material take-offs for quoting development by consistent use of plan room platforms to find and view project design plans and specifications, as well as potential project bidder and/or award information.
• Travel as needed and perform other duties as assigned.

Required Qualifications

Skills

• Excellent written, verbal, and problem-solving skills.
• Must be detail-oriented, with strong organizational skills and the ability to manage competing priorities while maintaining customer focus.
• Ability to successfully work in a fast-paced, team environment.
• Working knowledge of Microsoft Office applications; Word, Excel, etc.
• Inquisitive nature encouraged.

Experience/Education:

• Associates degree preferred or 2 years of progressive Customer Service and/or Project Management experience in lieu of.

Salary Range: $50 – 60k/annually, the posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, paid holidays, overtime opportunities, and many more. To apply, submit an application online at www.sportsfield.com, apply in person at 41155 St. Hwy 10, fax your resume to (607) 746-3107, or mail it to Human Resources, P.O. Box 231, Delhi, NY 13753. Sportsfield Specialties, Inc. is an Affirmative Action, Equal Opportunity Employer.

Authorization to work in the U.S. is a precondition of employment. We do not sponsor employment visas.