Ski / Bike Shop Manager, Full-Time

Operating the Ski Haus at Sportsman & Ski Haus in Coeur d'Alene Idaho is . . . well . . . kind of a big deal. The world's biggest outdoor hobbyists and the most discriminating travelers make their way to this location every winter. We take our job-outfitting locals and visitors alike for the ultimate winter experiences-very seriously. Our staff takes pride in outfitting every customer with exactly what they need, sharing their outdoor expertise in the process. Our employees love the outdoors and love working with the top of the line gear the store offers. Join our team of adventure enthusiasts and see where your passion can take you. Experience with bike gear, ski gear, snowboard gear, and clothing coupled with the ability to communicate that knowledge in a supervisory capacity Ability to direct staff, take responsibility, and troubleshoot problems People-oriented with strong Verbal Communication skills Ski and snowboard boot fitting knowledge Strong cognitive skills, including problem analysis and decision making Ski and snowboard tuning, mounting, and rental experience Interested in expanding personal knowledge about snow sport products Self-motivated and driven to improve Able to work weekends and holidays

Key Accountabilities:

• Maintain, encourage and possess “ownership mentality” of their department.
• Perform employee performance evaluations and improvement plans.
• Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure department and corresponding back stock areas are maintained to company standards.
• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins
• Encourage department employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Provide and ensure exceptional customer service.
• Communicate marketing initiatives and gives timely feedback to buyers and marketing on areas of opportunity.
• Provide leadership and direction on annual Ski Cruncher Sale – effectively delegates responsibilities to ensure event success.
• Conduct employee and team meetings as needed.
• Ensure employee awareness of safety and emergency procedures
• Maintain adequate departmental supplies.
• Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.

Skills Summary:

• Enjoy connecting with people and demonstrating an enthusiastic and positive attitude
• Knowledge and understanding of retail math principals
• Ability to lead a successful team in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures
• Demonstrate knowledge of department products and services, and use this knowledge to inspire sales staff and customers to make purchases
• Ability to motivate and train staff to meet or exceed sales and customer service standards.
• Ability to communicate effectively with customers, store staff, buyers, support teams and executive management
• Ability to handle physical requirements to accomplish daily responsibilities
• The ability to lift up to 50 pounds, and the willingness to get the job at hand done.
• Models Loss Prevention control and compliance procedures

Job Description and Details:

• Crown Enterprises, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.