Sales Support Specialist

Sportworks is on a mission to accelerate active and multimodal transportation. Join our collaborative and culture-first team to as an Inside Sales Representative. You will be the first point of contact for prospective customers, with a crucial role in supporting their technical needs and nurturing prospects and leads through the sales funnel to the execution of orders. As this role is focused on our public transportation line of business, experience with local and state government bidding and procurements processes is a plus.

Essential Duties and Responsibilities:

• Promptly respond to customer inquiries; assess and process incoming leads, nurturing directly, through outside sales, or through partners.

• Manage KPIs and sales funnel health metrics, identifying opportunities for improvement and risks to meeting forecast and opportunities to improve close ratios and improve velocity.

• Identify opportunities within the customer journey and sales funnel to increase the close rate.

• Management of key accounts – supplying pricing, formal quotes, and managing relationships.

• Create proposals and respond to formal procurement requests (Bids, responses to RFPs, etc.)

• Increase sales by locating opportunities for new business through digital lead and bid opportunities.

• Work regularly with our outside sales force, to update opportunities, supply reports and drive follow-up activities.

• Create and maintain standard work with a focus on process improvement, waste reduction, and continuous improvement.

• Drive adoption, cross-sell and up-sell Sportworks’ solutions.

• Through curiosity and a bias for action, gain customer insights to uncover new opportunities, provide solutions and/or alternatives and create compelling proposals and quotations.

• Become a subject matter and product expert, providing technical and commercial support for channel partners and direct customers.

• This is an in-office role with cross-functional communication, customer responsiveness and management of visual management / KPIs as key success criteria.

• Additional duties and responsibilities as assigned.

Expected Behaviors Aligned with Cultural Values and Anchors:

• Complex problem solver – adept at removing barriers to success. Communicates candidly with low ego, attacking the issues and solving problems always with the best interest of the organization and team in mind.

• Demonstrates a commitment to “Is Curious, Takes Action” by actively identifying areas for process optimization to enhance the overall customer journey and achieve high results.

• Is humble, approachable and self-aware of their areas of personal development and strengths, and demonstrates “acting with integrity and respect” with all interactions.

• Leverages a learning mindset and “Sets a High Bar” attitude to dive into, and understand the customer journey, analyzing opportunities and increasing the rate of "wins".

• Acts with “Respect and Integrity”, building and nurturing strong relationships with customers and resellers to understand their needs and goals.

• Champions the use of our internal tools by gathering “Voice of Customer” feedback regarding their experiences, insights and implement continuous improvements.

• Embodies “Teamwork Matters” by working closely with cross-functional teams to improve processes, standard work and remove barriers to success.

Minimum Education, Experience and Skills:

• At least 5 years of sales and customer support experience

• Proficient with customer relationship management (CRM) tools (salesforce.com or similar); Proficient with standard software programs including ERP, Microsoft Outlook, Teams, Word, and Excel.

• Excellent verbal and written communication skills.

• Proven ability to negotiate with and influence others; highly skilled in sales with passion for cross-selling and upselling.

• Technical mindset with the ability to quickly learn and become a subject matter expert of best practices and product knowledge – to perform consultative selling and subject-matter expertise.

• Organized, analytical, detail oriented.

Preferred Education, Experience and Skills:

• Familiarity with B2B / B2G sales processes.

• State and local procurement experience (preparing responses to bids, RFPs, etc.)

• Experience with SaaS models.

Physical Requirements and Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to travel to meet with customers, attend trade shows or events, on average once a month.

• Must be able to lift up to 40 pounds at times.

• Members of the sales team have a critical role in the participation of trade shows and other company events, therefore prolong periods of standing is required; the ability to lift, carry, and assemble demonstration equipment is required.

About Sportworks

Founded in 1990, Sportworks is an industry-leading manufacturer of commercial bicycle infrastructure products. Our bike racks for buses are preferred by cyclists and transit operators, and transport more than 2 million bikes per month Worldwide. Supplying an end-to-end solution for sustainable mobility, we also supply innovative bike parking products for public and private-sector clients. Learn more here: https://www.sportworks.com/about-sportworks.

About Silver Falls Capital

CITC Special Effects, BirdBuffer, Omni CleanAir and Sportworks Global are wholly owned subsidiaries of Silver Falls Capital, LLC, a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses, we bring leadership, business acumen and investments to help companies and their teams achieve full potential.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, marital status, age (over 40), or disability (including AIDS, and cancer-related medical condition).

Please note that we are not accepting inquiries from agencies or recruiters for this position.